Get your device repaired

Important: These steps are only for the countries and regions below. If you're in a different country or region, contact Google Support for repair options.

1. Start the repair process at the Google Store Repair Centre in a supported country or
   region.
   • You'll need to sign in to your Google Account.
2. Enter your device's IMEI or serial number.
3. On the next screen, confirm that the IMEI or serial number matches the device that you want repaired.
4. Select Continue.
5. Select the issues and symptoms that apply to your device Continue.
6. On the next screen, learn what issues are covered.
   • Tip: If the device has more damages present, repairs can't be carried out only for selected damages. All the damages to the device, whether in warranty or out of warranty, have to be repaired. Make sure that you select all damages to the device, even if you previously didn't intend to report them. You'll be charged for any out-of-warranty repairs.
7. In Step 2, select your repair option: Walk-in or Mail-in.
8. In Step 3, to complete the next steps, either:
   • Confirm mail-in details.
   • Find the nearest walk-in location.

On your device, make sure that you back up your data and remove identifiers:

• Pixel phone:
  1. Back up your Pixel phone.
  2. Remove the SIM card.
• Pixel Tablet: Back up your Pixel Tablet.
• Pixel Watch: Back up your Pixel Watch.

Factory reset your device, if necessary. A factory reset deletes all data saved on your phone. If you can't factory reset your device, log out of your Google Account on the device.

• Pixel phone: Factory reset your Pixel phone.
• Pixel Tablet: Factory reset your Pixel Tablet.
• Pixel Watch: Factory reset your Pixel Watch.

If you can't factory reset your device before you bring it to a repair partner, they'll reset it for you.

1. Before you bring in your device for repair, start a repair request.
2. Select Walk-In as your repair option. On the next screen, enter your zip code to find your nearest repair locations.

Before you take your item to a Google retail shop, review the in-store repair Terms of Service.

Bring your device to your nearest repair partner after you do a backup and a factory reset.

The repair partner checks your warranty status, inspects your device for damage, and gives you the repair cost. Many repairs can be done on the same day.

• For in-warranty devices or damage types, there's no charge for the repairs.
• For out-of-warranty devices or damage types, prices may vary.

If damage is found during inspection that increases the repair cost, the partner will tell you. You must approve the new cost before repair can start. Partial repairs aren't available. Learn more about the repair process.

Once your repair is complete, you'll be notified that your device is ready for pickup.

Important: Check that the address information is accurate. You won't be able to edit the address once you've finished the order.

To get repair costs, you must start a repair order.

1. Create a repair order.
2. Check the details for your repair and the estimated repair cost.
3. Tap Confirm purchase.

For warranties and repair costs:

• For in-warranty devices or damage types: There's no charge for the repairs.
• For out-of-warranty devices or damage types: You'll find the estimated repair cost on the last page before you confirm the purchase and create the repair order.

• Your own packaging:
  • To send the device, use the repair order email to print out the following:
    • Attached delivery label
    • Return Merchandise Authorisation (RMA) slip
    • Battery safety label (for US only)
  • If you choose this option, you're responsible for any damage that might occur to your device in delivery. Before you send your device, make sure that you pack it securely.
  • Depending on the user, packaging can differ so there's a risk that the device can be damaged in transit. After a successful repair, the repair centre will use certain sturdy boxes to send your device.
• Prepaid packaging:
  • Once you place your repair order, the prepaid packaging takes 1–2 working days to arrive.
  • To keep your device secure, the prepaid packaging contains padding.
  • To send your device, print out the RMA slip and delivery label that you received in the instruction email.

Carefully pack your device and send it for repair. Before you send your device, remember to back up your data and do a factory reset.