If your Pixel phone has a hardware issue like a cracked screen, camera or speaker problem or it won't charge or turn on, you can find repair options here. Devices have support options for in-warranty and out-of-warranty damage. Options for mail-in and walk-in depend on your device, its warranty status, and your location.
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Start your repair
Important: These steps are only for the countries and regions below. If you’re in a different location, contact Google Support for repair options.
| Device | Countries & regions with mail-in repair options | Countries & regions with walk-in repair options |
|---|---|---|
| Pixel Phones |
Australia, Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, India, Ireland, Italy, Japan, Latvia, Lithuania, Malaysia*, Mexico*, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan*, United Kingdom, and United States *For Malaysia, Mexico, and Taiwan, you can find your repair partner. |
Australia, Canada, France, Germany, India, Japan, Mexico*, Singapore*, Taiwan*, United Kingdom, and United States *For Mexico, Singapore, and Taiwan walk-in options, you can find your repair partner. |
Important: These steps apply only to the countries and regions listed below.
Countries with mail-in repair optionsMail-in repair is available in:
- Australia
- Austria
- Belgium
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- Germany
- Hungary
- India
- Ireland
- Italy
- Japan
- Latvia
- Lithuania
- Malaysia*
- Mexico*
- Netherlands
- Norway
- Poland
- Portugal
- Romania
- Singapore
- Slovakia
- Slovenia
- Spain
- Sweden
- Switzerland
- Taiwan*
- United Kingdom
- United States
*For Malaysia, Mexico, and Taiwan, find your repair partner.
Walk-in repair is available in:
- Australia
- Canada
- France
- Germany
- India
- Japan
- Mexico*
- Singapore*
- Taiwan*
- United Kingdom
- United States
*For Mexico, Singapore, and Taiwan, find your repair partner.
If you’re somewhere else, contact Pixel phone support for repair options.
- To start the repair process, go to Google Store Repair services.
- You'll need to sign in to your Google Account.
- Select a device or enter your device's IMEI or serial number.
- Make sure that the IMEI or serial number is the same as the one you want to fix.
- Select all the issue categories and details that apply to your device.
- All damages, whether performance issues (covered by warranty) or accidental damages (not covered by warranty) must be repaired. Make sure to select all damages. You'll be charged for any repair not covered by warranty.
- Add a description for the issue or behavior you’re experiencing (optional).
- Select walk-in or mail-in as your repair option.
Find your device identifier
- Learn how to find your Pixel phone's IMEI.
- Learn how to find your Pixel tablet's serial number.
- Learn how to find your Pixel watch’s IMEI and serial number.
- Learn how to find your Fitbit's serial number.
Send your device for repair
Choose your preferred repair service. Walk-in service is only available for phones. Before you bring your phone in for repairs, back up data and remove the SIM card. For eligible Pixel phones, you may enter Repair Mode. Otherwise, factory reset your phone.
Back up dataOn your device, make sure to back up your information and remove identifiers:
- Pixel phone:
- Pixel Tablet: Back up your Pixel Tablet.
- Pixel Watch: Back up your Pixel Watch.
If needed, factory reset your device. This will delete all the information on your device. If you can't factory reset your device, sign out of your Google Account on the device.
- Pixel phone: Factory reset your Pixel phone.
- Pixel Tablet: Factory reset your Pixel Tablet.
- Pixel Watch: Factory reset your Pixel Watch.
If you can't factory reset your device before you bring it to a repair partner, they'll reset it for you.
Option 1: Take your device for walk-in repair
Important: Walk-in repair options are only available for phones.
Step 1: Find the nearest authorized service provider- Before you bring in your device for repair, start a repair request.
- Select Walk-In.
- Enter your postal code.
- Select a repair location.
- For next steps, follow the on-screen instructions.
Tip:
- If you plan to take your device to a:
- Google retail store: Review the in-store repair Terms of Service.
- Google Authorized Repair Partner: Before you visit, it’s recommended that you contact them to confirm parts availability for your repair. Some partners recommend an appointment.
Before you visit, it’s a good idea to contact the repair center to ask about appointment availability, repair times, and the potential cost of a diagnosis.
- Before you bring your phone in for repair, backup your data.
- Bring your device to your nearest repair partner.
- Upon arrival, remove the SIM card and turn on Repair Mode (eligible devices only). If Repair Mode is unavailable, you must factory reset your phone.
- The repair partner:
- Checks your warranty status.
- Inspects your device for damage.
- Gives you the repair cost and estimated time to repair.
Warranties & repair cost
- For devices and damages that are in warranty: There's no charge for repairs.
- For out-of-warranty devices and damages not covered by warranty: Prices may vary.
At the time of inspection, if damage is found that increases the repair cost, the partner will inform you. Repairs only start after you approve any new costs. When you discuss the repair, ask about the warranty that covers the new parts and service.
After your device is fixed, you'll be notified that it's ready for pickup.
Option 2: Send your device for mail-in repair
Important: Mail-in repair is only available for select devices in select countries.
Step 1: Create a repair order & review repair cost- Start a repair request.
- Select Mail-In and follow the on-screen instructions.
- Enter your address and any other requested information.
- Important: Make sure that the address information is accurate. Once you submit the order, you can’t edit the address.
- To continue the repair process, confirm your mail-in details.
Warranties and repair costs:
- For devices and damages that are in warranty: There's no charge for the repair.
- For out-of-warranty devices and/or damages not covered by warranty: The estimated repair cost will be shown before you submit the repair order.
Important: Before you send your device, remember to turn on Repair Mode (eligible devices only). If Repair Mode is unavailable, you must factory reset your phone.
- Once shipping instructions and details are available, follow the steps in your email or on the repair details page.
- Paperless options may be available for mail-in repair in select countries.
- Pack your device carefully.
- Send it in for repair.
Tip (India only): You don’t need to print the shipping label or RMA slip. The courier partner will provide the required shipping labels and schedule a pickup.
Mail-in repair packaging information
Important: Packaging options and requirements may vary. You may be required to use prepaid packing for some repairs.
- Your own packaging:
- To keep your device secure and avoid damages in transit, pack your device carefully.
- You’re responsible for any damage that might occur to your device in shipment.
- Prepaid packaging:
- Prepaid packaging contains padding to keep your device secure.
- Once you place your repair order, the prepaid packaging typically takes 1–2 business days to arrive.
Get status updates
- Mail-in: Select Repairs at the top right of the Google Store repair history page.
- Walk-in: Contact the Authorized Repair Partner. In some cases, status updates will populate on the Google Store repair history page.
How to check your warranty status
- Pixel Phones, Pixel Tablet, Pixel Watch: To check your device warranty status and options, go to Your Devices.
- Important: You must be in a supported country or region.
- You must be signed in to your Google Account.
- Google Nest and Pixel Buds: Repairs aren't available for these devices. To check your device warranty status and options, go to Warranty Helper.
- Important: The Warranty Helper is currently available in English only.
- Fitbit: Repairs aren't available for these devices. To check your device warranty status and options, go to File a warranty claim for your Fitbit device.
- Samsung phones purchased on Fi:
- To check your device’s warranty status: Contact Google Fi support.
- For in-warranty devices or device repair options: Use the Samsung Repair Center or contact Samsung Support.
- For out-of-warranty devices or other requests: Contact Google Fi support.