Get your device repaired

Important: Before you take your item to a Google retail shop, review the in-store repair Terms of Service.

1. Before you bring in your device for repair, start a repair request.
2. Select Walk-in.
3. Enter your postcode.
   • To find and contact local service centres directly, you can use the service centres list.

Important: Partial repairs aren't available. Learn more about the repair process.

1. On your device, perform a backup and a factory reset.
2. Bring your device to your nearest repair partner.
   • The repair partner:
     • Checks your warranty status.
     • Inspects your device for damage.
     • Gives you the repair cost.
     • Can do many repairs on the same day.

Warranties and repair cost:

• For in warranty devices or damage: There's no charge for the repairs.
• For out of warranty devices or damage: Prices can vary.

At the time of inspection, if there's damage found that increases the repair cost, the partner will inform you. You need to approve the new cost before repair can start.

Once your repair is complete, you get a notification that your device is ready for collection.

Important: Check that the address information is accurate. Once you finish the order, you can't edit the address.

To get repair costs, you need to start a repair order.

1. Create a repair order.
2. For the repair option, click or tap Mail-in.
3. Check the details for your repair and the estimated repair cost.
4. Click or tap Confirm purchase.

Warranties and repair costs:

• For in warranty devices or damage: There's no charge for the repairs.
• For out of warranty devices or damage: The estimated repair cost is on the last page before you confirm the purchase and create the repair order.

Important:

• If the repair cost isn't approved, the device is returned unrepaired.
• Partial repairs aren't available.

Once the device is inspected at the repair centre, proceed with the next steps.

1. In your email inbox, review the final repair cost.
2. If you approve, pay the repair cost.
   • After this, the device is repaired and returned.

Warranties and repair costs:

• For in warranty devices or damage: There's no charge for the repairs.
• For out of warranty devices or damage: The estimated repair cost is on the last page before you create your order.

Important: Once you finish the order, you can't edit the address.

1. Confirm the address in the Repair Centre is correct.
2. Choose how to package your device for mail-in repair:

• Prepaid packaging: This can take up to three to four working days to arrive. Packaging is padded to protect the device.
• Your own packaging:
  • You're responsible for any damage that might occur to your device in transit.
  • Pack your device securely to reduce the risk of damage while in transit.
  • After the repair, the service centre sends it back to you in sturdy, padded packaging.

On your device, make sure that you back up your data and remove identifiers:

• Pixel phone:
  1. Back up your Pixel phone.
  2. Remove the SIM card.
• Pixel Tablet: Back up your Pixel Tablet.
• Pixel Watch: Back up your Pixel Watch.

1. If necessary, factory reset your device.
   • This deletes all data saved on your device.
   • If you can't factory reset your device, log out of your Google Account on the device.
     • Pixel phone: Factory reset your Pixel phone.
     • Pixel Tablet: Factory reset your Pixel Tablet.
     • Pixel Watch: Factory reset your Pixel Watch.
   • If you don't factory reset your device before you bring it to a repair partner, they reset it for you.
2. Pack your device carefully.
3. Send it for repair.