Troubleshooting and frequently asked questions

To ensure the success of your products and to provide a good experience for potential customers, we've developed a set of policies and data quality requirements for Merchant Center.

Review regions and fix issues

In order to use the regions feature, each of your regions must meet the minimum requirements.

If you don't meet the minimum requirements, you'll notice an error message, with details in the 'Issue' column on the 'Regions' page. You can filter your regions by issue or manually address them one by one. Once you've satisfied the necessary requirements, the error messages will disappear.

Price and availability mismatch

Below are common causes for incorrect regional price or availability:

Delayed product data source updates.
Microdata doesn't match the landing page or Merchant Center product data source.
IP geolocation is used on the landing page.
Regional settings are incorrect.

To mitigate delays in data source updates, we recommend that you schedule data source uploads or updates through the Content API or Merchant API immediately after the products have been updated on your website. If the price or availability status of your products changes very frequently, we recommend that you upload the data source more often, update the changed data only or consider using the API, which allows you to update individual products.

To check the price or availability mismatch examples, follow these steps:

In your Merchant Center account, select Products from the left navigation panel.
Navigate to the Needs attention tab, where you can view the list of current issues.
Select the drop-down toggle of the issue title 'Mismatched regional price' or 'Mismatched regional availability'.
The page will open up with an example of the offer that has a mismatch.
Select View issue details to check more issues and then select View samples of impacted products.
To request a review of the issues, visit Request a review of your issues.

Try our guided data source setup troubleshooter for help fixing issues with creating, formatting or uploading your data source (for text, tab-delimited or XML file data source only), and fixing warnings or disapprovals related to price.

In order to stay compliant, we recommend following the guidance in the Help Centre articles below:

If you're uncertain about the issue or don't know how to proceed, you can contact the support team.

Unsupported destination based on regional settings

This is an item-level warning that indicates that you're targeting some serving destinations that aren't supported for regional offers. Your offers will still continue to be served everywhere that regional offers are supported.

Frequently asked questions

What happens when multiple regions targeting the same location (for example, two identical state/province regions) are created in the Merchant Center account?

There won't be any error or warning, but during serving, one will be selected to provide an optimal shopper experience, generally showing the best price and availability.

Should the region ID be honoured for the mobile customer journey?

Yes, you should honour the region ID.

I'm encountering the error 'Too many regional overrides'. What should I do?

Get in touch with us through the Contact Us form and include a screenshot of the error in your email to the support team.

I'm encountering the error 'Over capacity'. What should I do?

Get in touch with us through the Contact Us form and include a screenshot of the error in your email to the support team.

When an item is disapproved due to 'Mismatched regional pricing', is the product disapproved only in regions where the mismatch was found or is it fully disapproved and not served at all?

The item won't be served in any region.

The Regions tab isn't showing in Merchant Center. What's wrong?

You need to participate in Shopping ads or free listings in Merchant Center for the Regions tab to show.

My regional products have been under review for too long.

Ensure that you've chosen the correct destination for the regional data source, which is Shopping ads, free listings or both.

Where should I add regional installation fees?

If the regional installation fee is required, add the fee to the item delivery cost. If the fee isn't required, you don't need to provide the information. Ensure that you don't have the installation fee auto-selected on the landing page.

The item is showing as 'Out of stock' on the landing page, although the availability in the regional data source is 'In stock'. What's wrong?

If the clickthrough doesn't have a region ID appended, it means that there's a national 'OOS' data source value being used for the click. If you find the region ID appended to the URL, contact our support team.

Is microdata required for RAAP?

No, it isn't required, but microdata offers great value when it's kept up to date.

Can there be more than one regional data source?

Yes; however, if the two data sources don't share the information for the same item, information from both will be combined. Meanwhile, if two data sources share a subset of overrides for the same item, the info from the last data source will take precedence.

Is RAAP supported at the MCA level?

At this time, RAAP settings are supported at the sub-account level only.

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