Request a review of your issues

If your website or the product data you share with Merchant Center doesn't meet the Shopping policies and requirements and product data specifications, your products or your entire Merchant Center account may be subject to warnings, disapprovals, or suspension, any of which may prevent your products from showing on Google.

In some instances, you may need to request a review of the disapproved account or product in order to resolve the issue. If available, the option to request a review will show on the product detail page or within the list of account issues. While your account or products are under review, your ads may not show.

• If you’ve identified and resolved the issue, select I fixed the issue and Request review.
• If you believe our findings are an error, select I disagree with the issue and Request review.
• You need to complete other actions in some cases, such as Identity Verification (IDV), before the review button becomes available. Check the “Needs attention” tab for identity verification requests.
• Contact us for support if you’re uncertain about the issue or about how to proceed.

Google wants you and your business to be successful. The following are some things to keep in mind when requesting a review.

On this page

• Finding your issues
• Notifications
• I fixed the issue
• I disagree with the issue
• Cool down period

Finding your issues

Account-level issues

1. In your Google Merchant center account, click Products .

• If you disagree with the issue, you may need to complete additional steps, such as an appeal reason and/or upload required documentation.
• If you’ve fixed the issue, read and check the pop-up window to ensure that you understand the review process, its requirements and limitations.

• If you’ve fixed the issue, review the policies related to your product disapproval and then check the box that acknowledges that you reviewed the information.
• If you disagree with the issue, provide an appeal reason and/or upload required documentation.

The review may take up to 7 business days to complete. The status of your review will be reflected in the Merchant Center or in your third-party application.

There are several notification and status types:

• Review requested
• Under review
• Review not approved

Details of when you requested the review will also appear in Merchant Center.

Email notifications regarding account-level policy issue details will be sent when the review is requested and when the review is completed.

I fixed the issue

If you’re able to resolve the issue, you can indicate this by clicking I fixed the issue and Request review in Merchant Center or in your third-party application.

To better understand the issue and how to resolve it, review our Shopping policy requirements. If you’re addressing a suspension for "Misrepresentation" or website transparency issues, ensure you have completed the following steps:

• Complete Identity Verification (IDV): Check the "Needs attention" tab for requests to submit a government-issued ID. This must be done before requesting a review.
• Audit website transparency: Ensure accurate business details such as address, phone, email are visible on your site and match your Merchant Center settings. Verify that your return and shipping policies are functional and clear.
• Fix data consistency: Ensure that prices, availability, and product attributes in your data data source match your website exactly.

If you continue having trouble resolving the issue, contact us for support. If your issues aren’t resolved by the second review attempt, a one-week cool down period may begin.

I disagree with the issue

Google has the responsibility to protect customers and we take violations of our policies seriously. If you believe the issue applied to your account or product is a mistake, you can appeal the violation by clicking I disagree with the issue and Request review.

Before you disagree with the issue, make sure you understand the policy and can support the request. We want to provide a safe and trustworthy ecosystem for customers, and we may need more information.

You may receive a prompt to submit additional information regarding your website, products, or business. You may have the ability to explain why the policy wasn't violated, or why the disapproval wasn't justified. The ability to appeal and provide verification can provide a safe ecosystem, is a simple process, and can build trust.

You may only have one chance to disagree with the issue. After you’ve requested the review and appealed the issue, you may be required to fix the issue based on our policies and requirements.

Cool down period

The cool down period will go into effect when you’ve exhausted the option to disagree with the decision and you’ve attempted to fix the issue. If your account is already suspended or in a preemptive item disapproval (PID) state, you can request a review after the cool down ends.

• During the cool down, the review button will be disabled (greyed out). Check the "Diagnostics" tab for an expiration date to check when the review button will be available again.
• Google support can’t bypass or shorten the cool down period.
• With each unsuccessful review afterwards, the cool down period may increase.
• Use this time to audit your website for transparency, such as business contact info and ensure your product data matches your website exactly.
• After the cool down period passes, the Request review or “I fixed the issue” button will be available again.