Get Preferred Care from the Google Store

When you buy an eligible device from the Google Store or a retail partner, you can also purchase a Preferred Care1 plan.

Choose your country:

Preferred Care is an extended warranty plan that you can buy for eligible devices purchased from the Google Store or a retail partner. It offers protection beyond the standard Google warranty.

There are two types of Preferred Care plans:

  • Two-year plan: A one-off payment
  • Monthly plan: Paid monthly for up to 60 months for newer devices (Pixel 7a and later, Pixel Watches and Pixel Tablets) or 36 months for older devices. Monthly plan not available for Fitbit.

Plans are optional and can be cancelled at any time (applicable refund provided). Learn how to cancel your Preferred Care plan.

Both plans include:

  • Coverage for mechanical/electrical breakdowns after the Google warranty expires.
  • Coverage for accidental damage from handling (drops, spills, cracks) on day one.
  • No claim limits for post-warranty mechanical/electrical breakdowns and two claims per rolling 12-month period for accidental damage from handling (max $1,500 per claim).
  • In-store cracked screen repairs for eligible devices.
  • Cracked screen repair service fee is $29. Replacement service fee varies by device ($19–$129). See service fees by device below.
  • Claims may be fulfilled with new or refurbished devices and may be the same model or another model of like kind and quality.
  • For replacements, you can avoid a non-return fee by returning your damaged or malfunctioning device.

Please review Terms and Conditions for full details, which include a binding arbitration provision.

Select an eligible device below for plan prices (plus tax, if applicable):

Buy Preferred Care with your item on the Google Store

How to buy Preferred Care

  • With a new device from the Google Store: Add it to your basket during checkout.
  • Within 30 days of buying a device from Google Store or from a third-party retailer: Check the Preferred Care eligibility page.
    1. Go to the Preferred Care management page: store.google.com/preferred_care.
    2. Locate the device order that you'd like to add Preferred Care to and click Review and buy.
    3. Once Preferred Care is purchased, a new order will be generated with a separate email confirmation.
  • For Fitbit Ace LTE: Preferred Care can also be added through the Fitbit Ace app within 30 days of purchase.

Important details:

  • Claim limits: There are limits on accidental damage claims (usually two per year).
  • Service fees/deductibles: You'll pay a fee for repairs or replacements.
  • Exclusions: Preferred Care doesn't cover everything (e.g. intentional damage, abuse, losses covered by the manufacturer's warranty).

Coverage, cost and service fees/deductibles

See below for eligible devices and plan prices.

Phones

Tablets

Watches

Fitbit devices

Disclaimers

If your device is dispatched prior to 24 February 2025, your service contract provider will be Assurant. For full programme details and Terms and Conditions, click here.

Related resources

Important: Preferred Care is temporarily unavailable for purchase in Canada. For existing users, coverage on their current devices remains active and unaffected.

Preferred Care is an extended warranty plan that you can buy for eligible devices purchased from the Google Store. It offers protection beyond the standard Google warranty.

What Preferred Care covers

Product damage

Covers product damage or hardware failures due to:

  • Liquid resistance failure
  • Screen failure

Hardware failure

Covers your item from hardware failure due to manufacturer's defects in material and workmanship after Google's warranty expires.

Failure to locate (monthly plan only)

For users outside of Quebec with Pixel 8 or newer phones, the monthly plan also includes failure to locate coverage.

Protect your phone by activating Find My Device when you receive your new device. If your covered device is missing and Find My Device fails to locate it, Preferred Care will cover your device replacement.

For details on what is covered under Preferred Care, review the Terms and Conditions. You may cancel at any time.

There's one type of payment plan:

  • Monthly plan: Paid monthly until cancelled for up to 60 months

Select an eligible device below for plan prices (plus tax, if applicable):

Buy Preferred Care with your item on the Google Store

Important: Preferred Care is temporarily unavailable for purchase in Canada.

How to buy Preferred Care:

  • With a new device from the Google Store: Add it to your basket during checkout.
  • Within 30 days of buying a device from the Google Store:
    1. Check the Preferred Care eligibility page.
    2. Go to the Preferred Care management page.
    3. Locate the device order that you'd like to add Preferred Care to and click Review and buy.
    4. Once Preferred Care is purchased, a new order will be generated with a separate email confirmation.

Tips:

  • When you buy Preferred Care through the Google Store, Assurant administers item repair or replacement.
  • Assurant covers mechanical/electrical breakdowns after Google's warranty ends.
  • Assurant also provides coverage for accidental damage claims upon enrolment or when Google dispatches your device, whichever is later.

Coverage, cost and excess fees

Phones

Tablets

Watches

Claim limits

Important: There's no limit for hardware failure claims after Google’s warranty expires.

Category

Device

Two-year plan

Monthly coverage

Phones

Pixel 6, 6 Pro and future devices

 Up to two product damage incidents and one failure to locate (when available) incident per rolling 12-month period, based on the date of the first repair or replacement.

Up to two product damage incidents and one failure to locate (when available) incident per rolling 12-month period, based on the date of the first repair or replacement.

Pixel 5 and prior devices

 Two product damage incidents over a 24-month period

N/A
Tablets Pixel Tablet Two product damage incidents per rolling 12-month period, based on the date of the first repair or replacement. Two product damage incidents per rolling 12-month period, based on the date of the first repair or replacement.
Watches Pixel Watch 2 and later Up to two product damage incidents and one failure to locate (when available) incident per rolling 12-month period, based on the date of the first repair or replacement. Up to two product damage incidents and one failure to locate (when available) incident per rolling 12-month period, based on the date of the first repair or replacement.

Laptops

All available

 Two product damage incidents over 24-month period

N/A

Related resources

Preferred Care is an extended warranty plan that you can buy for eligible devices purchased from the Google Store. It offers protection beyond the standard Google warranty.

There are two types of payment plans:

What Preferred Care covers

Accidental damage

Covers accidental damage, like drops, liquid spills and cracks for as long as the item is enrolled. You can find pricing, deductibles and claim limits below.

Mechanical or electrical breakdowns

For as long as the item is enrolled, it covers your item from mechanical or electrical breakdowns incurred after the expiry of Google's limited manufacturer warranty.

For details on what's covered under Preferred Care, review the Preferred Care Terms and Conditions.

Select an eligible device below for plan prices:

Important: In Japan, Preferred Care is offered in partnership with Asurion Japan K.K., a trusted provider of mobile protection and technical support. Asurion Japan Co., Ltd. provides mobile protection and after-sales support, in partnership with leading mobile operators. It supports more than 65 million customers in Japan. For more information on Asurion Japan K.K., you can go to their website.

Buy Preferred Care with your item on the Google Store

How to buy Preferred Care:

  • With a new device from the Google Store: Add it to your basket during checkout.
  • Within 30 days of buying a device from the Google Store: Check the Preferred Care eligibility page.
    • Preferred Care isn't available for devices purchased from third-party retailers in JP.
  1. Go to the Preferred Care management page.
  2. Locate the device order that you'd like to add Preferred Care to and click Review and buy.
  3. Once Preferred Care is purchased, a new order will be generated with a separate email confirmation.

Coverage, cost and deductibles

Phones

Watches

Tablets

Claim limits

Important: There's no limit for mechanical breakdown claims after Google's warranty expires.

Category

Device

Two-year plan

Phones

Pixel 7a and newer devices

Up to two accidental damage incidents in any rolling 12-month period based on the date of the first replacement

Tablets

Pixel Tablet

Up to two accidental damage incidents in any rolling 12-month period based on the date of the first replacement

Watches

Pixel Watch 2 and later

Up to two accidental damage incidents in any rolling 12-month period based on the date of the first replacement

Related resources

Preferred Care is an extended warranty plan that you can buy for eligible devices purchased from the Google Store.

What Preferred Care covers

Accidental and other damage

Covers accidental damage, such as drops, liquid spills, screen and other cracks for as long as the item is enrolled. Also includes pet damage, malicious damage and cover for device breakdown after 24 months. You can find pricing, excess fees and claim limits below.

Loss and theft

If you have purchased Preferred Care with loss and theft, your eligible item is also covered if it is lost or stolen.

For details on what is covered under Preferred Care, review the Terms and Conditions.

Types of payment plans

There are two types of Preferred Care payment plans:

  • Two-year plan: A one-off upfront payment.
  • Monthly plan: Paid monthly until cancelled for up to 60 months.

Select an eligible device below for plan prices (plus tax, if applicable):

Tip: In the UK, Preferred Care is offered in partnership with Asurion Europe Limited. Asurion specialises in mobile device protection and warranty plans and is a UK-based company authorised by the Financial Conduct Authority (FCA). Products of Preferred Care are insurance policies issued by WDP Insurance Limited.

Buy Preferred Care with your item on the Google Store

You can buy Preferred Care in the following ways:

  • With a new device from the Google Store: Add it to your basket during checkout.
  • Within 30 days of buying a device from the Google Store: Check the Preferred Care eligibility page.
    • Tip: Preferred Care is not available for devices purchased from third-party retailers in the UK.
  • Go to the Preferred Care management page: Locate the device order that you'd like to add Preferred Care to and click Review and buy.

Once Preferred Care is purchased, a new order will be generated with a separate email confirmation.

Coverage, cost and excess fees

Phones

Watches

Tablets

Claim limits

Category

Device

Accidental damage claim limits:

Accidental damage and loss and theft claim limits:

Phones

Pixel 7a, 8a, 8, 8 Pro, Pixel Fold and future eligible devices

Up to three accidental damage incidents in any rolling 12-month period, based on the date of the first replacement

Up to 3 total accidental damage or loss and theft incidents in any rolling 12-month period, based on the date of the first replacement

Tablets

Pixel Tablet with Charging Speaker Dock

Pixel Tablet

Up to three accidental damage incidents in any rolling 12-month period, based on the date of the first replacement

Up to 3 total accidental damage or loss and theft incidents in any rolling 12-month period, based on the date of the first replacement

Watches

Pixel Watch 2 and later

Up to three accidental damage incidents in any rolling 12-month period, based on the date of the first replacement

Up to 3 total accidental damage or loss and theft incidents in any rolling 12-month period, based on the date of the first replacement

Tip: If you are enrolled for more than 24 months, it offers protection for device breakdown beyond the standard Google manufacturers' warranty of 24 months in the UK.

Cancellation and refund policy

To learn more about how to cancel your Preferred Care plan and how you will be refunded, review the detailed cancellation and refund policy.

Disclaimers

[1] Preferred Care benefits are separate from consumer's right to a no-charge repair or replacement, by the seller, of goods that do not conform with the contract of sale.

[2] 0330 808 4291 is open from 8.00 a.m. to 9.00 p.m. Monday to Friday, 8.00 a.m. to 8.00 p.m. on Saturdays and 9.00 a.m. to 6.00 p.m. on Sundays. We are also open on bank holidays (excluding Christmas Day and Easter Sunday). Calls to 03 numbers cost the same as calls to UK landlines starting with 01 and 02. Calls from landlines and mobiles are included in inclusive or at-no-charge calls packages. If you're calling from abroad, please dial +44 330 808 4291 replacing '+' with the international dialling prefix relevant to your location (check with your operator for details of international rates).

Related resources

The Preferred Care two-year plan is currently only available for devices purchased in the US, UK and Japan.

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