Check warranty eligibility

Your warranty may cover a replacement, repair, or refund.

The warranty helper helps you check your warranty coverage, find solutions to common device issues, start a return or repair, or connect with the support team.

You can check the status of your warranty, Pixel Care+, or Preferred Care when you go to Your devices. Regardless of where you purchased them, you can find all your Made by Google devices that are signed into your account. If you can't find one you own, you can manually add a device.

Learn more about Google warranty eligibility | Google Store

Check your warranty status & eligibility

Important:

All Google items bought from the Google Store, such as Pixel phones or Google Nest, come with a limited warranty.
If you're within the standard return period, you can return your item for a refund instead of a replacement. Learn more about how to return an item.

To find out if your device is still under warranty and to check its expiration date, you need its IMEI or serial number. Learn how to find your device’s serial number.

To check your device warranty status with its IMEI number, go to the Hardware Warranty Center.

If you have an extended care plan:

For Preferred Care: Start a claim here.
For Pixel Care+: Start a claim here.

To confirm warranty coverage and start a repair or replacement process, select your device:

Find repair options for your device

If your device is covered and repairs are available, you can start a repair request. You have 2 main options:

Walk-in repair: For the fastest repair option, find a local authorized service center.
Mail-in repair: If a walk-in center isn't convenient, you can mail your device for repair. This process usually takes 7–10 business days.

Before you start a repair:

Have your device's IMEI number ready.
- Learn how to find your device’s serial number.
If possible, keep your proof of purchase handy.

Know what affects eligibility

These details can affect your item's warranty coverage.

Warranty period

Important: Nothing in this article affects your legal statutory rights.

Your device is covered if the warranty is still within the warranty period. You can extend beyond the standard warranty period as long as you bought:

Pixel Care+ from Google Store or Google Fi
Preferred Care
Device protection

Item condition

You may get warranty support if your device experiences issues like:

Doesn’t charge properly
Doesn't turn on
Freezes often
Has microphone, speaker, or button issues
Has trouble getting internet or cell signal
Has display problems like lines, flickering, black spots, or a blank screen without any physical or liquid damage

You may not be able to get warranty support for your device if:

You dropped the item and it got damaged.
Debris entered the USB-C port and it stopped working.
You lost the device, it was stolen, or you don’t have it anymore.
The device malfunctions due to liquid damage.

Buy from a third-party retailer

Important: Nothing in this article affects your legal statutory rights. In Taiwan, Google repair isn’t available.

Devices bought through authorized third-party retailers or carriers have Google warranty support.
If you bought your Google device from an unauthorized third-party retailer or carrier, contact the retailer or carrier directly.

Tip: For warranty replacement of Google devices bought from a Signifi-owned kiosk, contact Google Support.

Test for liquid damage

Important: This feature is only available in the US for Pixel 10 devices.

To check for potential liquid damage to your Pixel phone, you can use its built-in test function.

Go to "Your Devices" at store.google.com/my-devices.
Select the device you want to test.
Under "Actions," select Test for liquid damage.
Follow the instructions.

Understand your replacement options

If your device is eligible for a replacement, you may be offered one of the following options:

Standard Exchange: First, you'll send your defective device to Google. After it's received, a replacement device will be sent to you.
Advanced Exchange: A replacement device will be sent first so you don't have to wait. To avoid being charged, you must return the defective device within a specified timeframe.
- Important: Until the original device is received, an authorization hold will be temporarily placed on your payment method.