Cancel or transfer your Preferred Care plan

If you want to stop payment for Preferred Care services or you want to give your coverage ownership and device to someone else, follow the steps below:

You can get Preferred Care plans in the United States, Canada, UK, and Japan.

Cancel your plan & get a refund

If you no longer need Preferred Care, you can cancel at any time. Please note that after cancelling a device’s Preferred Care plan, you are not able to re-enroll the cancelled device into Preferred Care.

Cancel Monthly Plan

1. Sign in to the account you used to buy the plan.
2. Go to Google Store Preferred Care Account Hub.
3. In "Covered Devices," find the item with the plan you want to cancel.
4. Click More Cancel plan.
5. To cancel your plan, follow the instructions displayed.

Cancel 2-year fixed plan

To cancel a 2-year Preferred Care plan, contact customer support.

Refunds:

• Within 30 days of plan purchase: If you haven’t filed a claim, you can get a full refund for Preferred Care.
• After 30 days of plan purchase: You can get a prorated refund for Preferred Care.

For more details on cancellation and refund, check Asurion’s Terms and Conditions.

Transfer Preferred Care ownership

In the United Kingdom:

• You can’t transfer Preferred Care to a different phone. Your plan covers only the phone it was purchased for.
• You can't transfer Preferred Care plans to a new owner.