Understand repair charges and payments

You can learn more about repair charges and payments like authorisation, estimated repair cost, charges related to warranty and other types of repair charges.

Learn about authorisations and charges for repairs

Mail-in repairs

When you place your repair order, your payment method is authorised for the estimated repair cost. Once the inspection is complete and if no extra items need to be fixed on your device, you'll be charged and the repair will begin.

If more items need to be fixed on your device after we inspect it, we'll contact you through email. You have 10 days to accept and pay the updated cost or decline the update. If we don't receive a response from you within that period, we'll send the device back to you unrepaired and you won't be charged.

Walk-in repairs

After you drop off your device at a repair partner and if there's other damage found during inspection, you'll be contacted about additional charges for the repair. To begin the repair, you must accept the charges.

Tip: For repairs done in EEA and UK countries, you can decline additional charges for cosmetic repairs. This is possible if these damages don't prevent the device from being repaired as stated in our warranty centre link.

Find your estimated repair cost

Important: You must start a repair request to get repair costs.

Repair cost depends on several factors like warranty status, type of issue or damage, and repair partners or locations.

Get an estimate

To get an estimate for your repair:

Go to store.google.com/repair.
Enter your device's IMEI.
Select your device's damages.

Learn about warranties and repair costs

For in-warranty devices or damages, there's no charge for the repairs.
For out-of-warranty devices or damages, the estimated repair cost is on the last page before you create your order.

Charges for repairs on in-warranty device

You might also be charged for repairs even if your device is in warranty because the manufacturer's warranty doesn't cover certain damage types. Some frequently excluded damage types include cracked screens, cosmetic damage and liquid damage. Internal damages may not be visible.

Actual repair costs may be higher than the estimated quote. If there's a discrepancy between the estimated quote and the actual cost, you'll receive a confirmation email to approve the cost change before the repair can begin.

Incorrectly charged for changed or cancelled order

If you're charged the wrong amount for an updated order or cancelled order, have the IMEI and order number ready and contact Pixel phone Help.