For certain power-related issues, Google offers a one-year repair programme for Pixel 4 XLs purchased in the US, Singapore, Canada, Japan and Taiwan.
If you're eligible, for up to one year after your warranty expires, Google will provide repair or replacement at no cost.
Issues that may be covered
The issues must be related to:
- Not able to turn on the phone
- The phone restarts or shuts down randomly without a manual restart or shutdown
- Charging with an adaptor.
- Wireless charging.
- The phone's battery is draining significantly faster than earlier in its use
For any other issues with your phone, you can:
- Browse the Pixel phone Help Centre.
- Go to the Google Pixel Help Community.
- Ask your question to our X account @MadeByGoogle.
Replace your phone
To check if your Pixel 4 XL is eligible for the extended repair or replacement programme, please contact us.
The replacement programme does not apply to Pixel 4 XLs bought in the countries listed below. The eligible devices are processed there as part of their normal two-year manufacturer's warranty.
- Australia
- France
- Germany
- Ireland
- Italy
- Spain
- UK
Related resources
If you're eligible, for up to one year after your warranty expires, Google will provide repair or replacement at no cost.
Issues that may be covered
The issues must be related to:
- Not able to turn on the phone
- The phone restarts or shuts down randomly without a manual restart or shutdown
- Charging with an adaptor.
- Wireless charging.
- The phone's battery is draining significantly faster than earlier in its use
For any other issues with your phone, you can:
- Browse the Pixel phone Help Centre.
- Go to the Google Pixel Help Community.
- Ask your question to our X account @MadeByGoogle.
Check if you're eligible for the extended repair programme
These phones are eligible for the extended repair programme:
- Pixel 4XL phones that were purchased on Google Store.
- Pixel 4XL users who still have issues after troubleshooting.
If you're eligible, contact us.
Tip: Contact the seller for support of the repair with your limited warranty if you:
- Purchased your phone from a third party, like a mobile operator.
- Are eligible for the programme after troubleshooting.
Related resources
If you're eligible for this programme, you may receive a repair at no cost for up to one year after your warranty expires.
Issues that may be covered
The issues must be related to:
- Not able to turn on the phone
- The phone restarts or shuts down randomly without a manual restart or shutdown
- Charging with an adaptor.
- Wireless charging.
- The phone's battery is draining significantly faster than earlier in its use
For any other issues with your phone, you can:
- Browse the Pixel phone Help Centre.
- Go to the Google Pixel Help Community.
- Ask your question to our X account @MadeByGoogle.
Repair your phone
Important: If your Pixel 4 XL has any damage that prevents Google from repairing it, like a cracked screen, the issue needs to be fixed before investigating the power-related issue. In some cases, you may pay a fee to fix the damage.
To check if your Pixel 4 XL is eligible for repair, you can bring your device to the nearest Communication Test Design (CTDI). If your phone isn't eligible for repair through the one-year extended repair programme, then you may pay a fee to repair your phone.
- Open your phone's Settings app.
- Tap System
Backup
Backup About the repair programme
Important: To verify eligibility, when Google or an authorised service provider, like Asurion or uBreakiFix, receives your phone, before the repair, they inspect it and confirm any issues.
The repair programme does not apply to Pixel 4 XLs bought in the countries listed below. The eligible devices are processed there as part of their normal two-year manufacturer's warranty.
- Australia
- France
- Germany
- Ireland
- Italy
- Spain
- UK
Related resources
If you're eligible, for up to one year after your warranty expires, Google will provide repair or replacement at no cost.
Issues that may be covered
The issues must be related to:
- Not able to turn on the phone
- The phone restarts or shuts down randomly without a manual restart or shutdown
- Charging with an adaptor.
- Wireless charging.
- The phone's battery is draining significantly faster than earlier in its use
For any other issues with your phone, you can:
- Browse the Pixel phone Help Centre.
- Go to the Google Pixel Help Community.
- Ask your question to our X account @MadeByGoogle.
Replace your phone
To check if your Pixel 4 XL is eligible for the extended repair or replacement programme, please contact us.
The replacement programme does not apply to Pixel 4 XLs bought in the countries listed below. The eligible devices are processed there as part of their normal two-year manufacturer's warranty.
- Australia
- France
- Germany
- Ireland
- Italy
- Spain
- UK
Related resources
If you're eligible, for up to one year after your warranty expires, Google will provide repair at no cost.
Issues that may be covered
The issues must be related to:
- Not able to turn on the phone
- The phone restarts or shuts down randomly without a manual restart or shutdown
- Charging with an adaptor.
- Wireless charging.
- The phone's battery is draining significantly faster than earlier in its use
For any other issues with your phone, you can:
- Browse the Pixel phone Help Centre.
- Go to the Google Pixel Help Community.
- Ask your question to our X account @MadeByGoogle.
Repair your phone
Important: If your Pixel 4 XL has any damage that prevents Google from repairing it, like a cracked screen, the issue needs to be fixed before investigating the power-related issue. In some cases, you may pay a fee to fix the damage.
To check if your Pixel 4 XL is eligible for repair, you can either:
- Bring your device to the nearest Asurion or uBreakiFix location.
- Start the process online through Google's Repair Centre.
If your phone isn't eligible for repair through the one-year extended repair programme, then you may pay a fee to repair your phone.
- Open your phone's Settings app.
- Tap System
About the repair programme
Important: To verify eligibility, when Google or an authorised service provider, like Asurion or uBreakiFix, receives your phone, before the repair, they inspect it and confirm any issues.
The repair programme does not apply to Pixel 4 XLs bought in the countries listed below. The eligible devices are processed there as part of their normal two-year manufacturer's warranty.
- Australia
- France
- Germany
- Ireland
- Italy
- Spain
- UK
Related resources
The repair programme applies only to the countries listed above. It also does not apply to Pixel 4 XLs bought in the countries listed below. The eligible devices are processed there as part of their normal two-year manufacturer's warranty.
- Australia
- France
- Germany
- Ireland
- Italy
- Spain
- UK
For any other issues with your phone, you can:
- Browse the Pixel phone Help Centre.
- Go to the Google Pixel Help Community.
- Ask your question to our X account @MadeByGoogle.