Receive phone number payments on Google Pay via UPI Number

1. On your mobile device, open Google Pay .
2. At the top right, tap your Profile picture.
3. Under “Payment Methods,” tap Bank account.
4. Select the bank account where you want to delete the UPI number.
5. Go to the Manage UPI Numbers section.
6. Tap the Delete option for the UPI number you wish to delete.
7. To confirm, tap Delete.

As per NPCI guidelines, if a receiver links their phone number to a UPI ID, payments to that receiver through the phone number must go to their linked UPI app.

Check your Google Pay account for any pending actions. For example, if you have any pending mandates, you’ll need to take action on them before you can delete your UPI Number.

If you receive payments through a UPI number or UPI ID, the money goes into the bank account associated with that UPI ID or number.

However, if both the sender and recipient are on Google Pay, and the recipient's phone number is linked on Google Pay, the transferred funds are received in the bank account associated with the default bank account on Google Pay.

You can continue to receive phone number payments from the Google Pay app. We’ll notify you when the status is updated. To check the status, go to the payment method settings.

You can also use a UPI ID to transfer money for the current transaction and try again later.

As per the NPCI guidelines, to receive payments through a phone number on UPI, the receiver needs to map their phone number with a UPI ID. This applies to all UPI platforms.

If your receiver’s phone number isn’t mapped with UPI ID, the payment may fail.

Fix payment issues

To fix payment issues, invite the receiver to map their phone number with a UPI ID. You can try a different payment method like QR code or UPI ID. If the payment fails on Google Pay, you’ll get a prompt with the same information on the app.

Tip: To have them link their number to UPI, you can send them a message through WhatsApp.

Your UPI number creation depends on the readiness of the payment service provider you're using. You'll receive a notification when your UPI number is created. To check the status, go to the "Manage UPI IDs" section.

You might continue to receive notifications to create a UPI number in multiple places within the app. This is because the use of a UPI number becomes critical after phone number payments stop in May 2022.

The payment service provider used by the recipient might not be ready with the UPI number feature. Try to make the payment through your recipient’s UPI ID instead.