When you set up discounted prices in your online store for automated discounts, prices optimized by automated discounts should show in your online store’s product landing pages, cart, and during checkout for a minimum amount of time. After you start using automated discounts, if your online store’s setup changes, discounted prices may not show as required.
Common issues
You’ll be notified in Merchant Center if your online store has any of the following issues.
- Discounted prices stop showing in your online store: For example, when a customer clicks your Shopping ad, the product page’s web address includes a JSON Web Token (JWT) for the discounted price. If the customer revisits that product page within 30 minutes without the JWT in the web address and the discounted price doesn’t show, your online store needs to be fixed so the discounted price shows for at least 30 minutes.
- Discounted prices don’t show for the required amount of time: For example, if a customer clicks your Shopping ad and the discounted price doesn’t show on your product page for at least 30 minutes or in the customer’s cart or checkout process for at least 48 hours, your online store needs to be fixed so the discounted price shows for the minimum amount of time.
- Discounted prices are applied to the wrong product: For example, if someone copies a JSON Web Token with a discounted price from one product, adds it to the web address for another product, and your online store accepts the discounted price for the wrong product, your online store needs to be fixed so it only accepts discounted prices for the intended products.
- Discounted prices show after a discount expires: For example, if your online store shows a product’s discounted price after the expiration time specified in the JSON Web Token’s exp field, or someone is able to purchase a product after that expiration time, your online store needs to be fixed so the discounted price doesn’t show after it expires.
Fix issues
- In your Merchant Center account, find the notification about prices not showing as required, which will be in the Automated discounts tab or the Notifications tab, and select View fix.
- In the Fix issue dialog, review the setup issues and follow the on-screen instructions to fix your online store so it meets all requirements, test your discounted prices with the provided test links, and request another review of your online store.
Note: If you need more test links, contact support.
To review the steps and requirements to show discounted prices in your online store, view one of the following articles:
- If you set up automated discounts in Merchant Center, view Set up discounted prices in your online store.
- If you set up automated discounts with Shopify, view “Give Google access to write discounts” and “Modify your Store Theme” in Set up automated discounts in Shopify Google & YouTube app.
- If you use a different third-party platform, work with your channel partner as described in Working with third-party platforms and channel partners.
Your setup will be reviewed within 2-3 business days.