Important:
- This article is for US residents who want to send money to friends and family in India, Mexico, Brazil, and the Philippines.
- This feature is currently available to a select audience only and will gradually roll out to all US users.
Google Pay partners with third-party money transfer providers so you can send money internationally to select countries. To help you compare rates and fees, the third-party money transfer providers surface money transfer quotes.
Send money internationally
Important:
- To make an international transfer, you must complete a one-time verification of your personal details.
- Before you send money, you must confirm the personal information of the recipient. You may lose your money if you accidentally pay the wrong person.
- Go to the Google Wallet website.
- On the left, click International transfers.
- Select the currency.
- Enter the amount you want to transfer to the recipient.
- To find quotes from the third-party providers that Google partners with, click Select.
- Rates and fees are subject to change, based on the delivery method you choose and the recipient’s bank.
- Cash pickup providers and the recipient’s bank may charge additional fees.
- Verify your details. Learn how to verify your identity.
- Select a recipient or click Add new recipient.
- Follow the steps to add a recipient.
- Tip: Your recipient’s details will be saved on the Google Wallet website so you won’t need to enter them again.
- Select or add your payment method.
- To process the funding transaction to your payment method, Google partners with an independent third-party payment processor, Stripe, Inc. Learn more about money transfer services.
- When you add a bank account while initiating an international transfer, you can proceed with instant verification through Plaid. For most users, this method allows the transfer to be sent within minutes. Learn how to use Plaid for instant verification.
- The third-party transfer provider may ask for more details about the transfer.
- To enter the info, click Continue.
- To send, click Confirm transfer.
- You'll be informed of the exact amount the recipient receives before you confirm the transfer.
Understand your transactions
Important:
- You can only find transactions that you initiated on the Google Wallet website. For more info on your third-party provider’s initiated transactions, contact your third-party money transfer provider.
- If you have an account with the selected third-party provider, Google Pay initiated transactions won’t be on the provider's website.
To find your transaction details:
- Open the Google Wallet website.
- Click Transactions.
- Check for a transaction with "Transfer provided by [provider name].”
- Select transaction.
If the recipient needs confirmation of the transfer, you can share a screenshot of the confirmation or a downloadable receipt. You can find a downloadable receipt in the transaction details on the Google Wallet website.
Transactions can be transferred instantly. You can track and cancel your transactions on the Google Wallet website. To do this, check the transaction details page for estimated completion time or with the money transfer provider.
Cancel or dispute a transaction
You can cancel some pending transactions on the Google Wallet website. To dispute completed transactions or cancel a pending transaction that you’re unable to cancel, contact your third-party money transfer provider.
Before you send money, confirm the recipient’s personal information. When you make a transfer, a request is sent to the selected third-party money transfer provider to transfer money to the recipient. After the transfer is completed, the transfer can’t be reversed.
Modify recipient information
Important: Once you submit a transfer, you can’t edit the recipient’s details in Google Pay. If you want to edit recipient details to an existing transaction, contact your third-party money transfer provider.
You can manage edits to recipient information or delete a recipient on the Google Wallet website before you confirm the transfer.
About money transfer services
International money transfers are provided by third-party transfer providers as Google Pay doesn’t provide this service. To provide the funds to your selected third-party transfer provider and conduct an international money transfer, Google Pay partners with an independent third-party payment processor, Stripe, Inc.
If you transact with a third-party transfer provider with your Google Account, you’ll be bound by the provider’s terms of use and privacy policies. Third-party transfer providers may require certain info when their transaction fulfills certain conditions. Learn how third-party transfer providers handle your personal data.
International money transfers done through Google Pay are separate from any other accounts you may have with the third-party transfer providers. Your profiles will remain separate and you need to upload documents to verify your account through Google Pay based on the provider. You won’t find Google Pay international transaction info on your third-party transfer provider’s account. To initiate international transactions from the third-party transfer provider’s website, you may need to create a new account.
Contact your third-party money transfer provider
If you have questions about your transfer, contact your provider:
Frequently asked questions
Fix general issues when you try to make international money transfers.
Why can't I access the Google Wallet website?To fix access issues on the Google Wallet website:
- Check your Google Account: For specific Google Account activities, like sign-ups for Google products or services, transactions or payment method changes, you may need to verify your identity or ownership of the payment method used. Learn how to verify your identity.
- Confirm your payment profile region: Make sure the payment profile you use is set to a supported country or region.
- Example: United States
- Learn how to create and manage your payments profile
- Verify to find payments info: To find certain payments information on the Google Wallet website, you must set up two-step verification. Learn how to turn on 2-step verification.
To fix issues with sending money internationally:
- The feature is currently only available to US users sending to India, Mexico, Brazil or the Philippines.
- This feature is currently available to a select audience only and will gradually roll out to all US users.
- Verify your identity with Google Pay: To send an international transfer, you must complete a one-time verification of your personal details. Learn how to verify your identity.
- Update your payment profile: You might need to fix a problem with your payments profile based on the error code or message you receive when attempting to add a payment method. Learn how to fix issues when you pay for Google payment products and services.
- Make sure that you have enough balance with the form of payment you want to send money from.
- Check if you've reached the daily transaction limit.
Important: Transfer limits aren’t per transaction or per third-party money transfer provider. These limits apply to the total amount of all transfers you make across any providers within a specified time period.
Google and your third-party money transfer provider have the below limits for how much money you can send internationally:
- Daily: $3,000 USD
- Monthly (30 day rolling window): $8,000 USD
When you start a transfer, we send a request to the third-party money transfer provider to transfer money to the recipient. After the transfer is complete, Google Pay can't reverse or modify.
- If you know the person who you accidentally sent money to: Ask them to send the money back.
- If you don’t know the person you sent money to: Contact your financial institution or the third-party money transfer provider.
- If you want to dispute a completed transaction, contact your third-party money transfer provider.
Google Pay works with Plaid, a third-party service so you can link your account to send money internationally. To provide this service and to help create a secure connection to your financial institution, Plaid collects and uses your financial institution login info and accesses your account.
Add a bank account through Plaid for instant verification
- Go to the Google Wallet website.
- On the left, click International transfers.
- To select the currency, amount, and recipient, follow the on-screen steps.
- Click Add bank account
Instant verification.
- To sign in to your bank through Plaid, follow the on-screen steps.
- You’ll need to provide your bank username and password.
- To return to the Google Wallet website, click Continue.
- Review the details.
- Finish the transfer on the Google Wallet website.
Instant verification.Tip: Under the “Payment Methods” tab, you can manage your bank accounts.
Remove Plaid instant verification connection
- Open the Google Wallet website.
- Go to Payment Methods.
- In “Payment method details,” click Remove.
Tip: Removing your Plaid-linked account will remove it from Google Pay. Learn how to manage your linked accounts with Plaid.
- Go to the Google Wallet website.
- Click Settings
- Turn off Revoke sharing your payment info with money transfer providers.
Tip: You’ll need to agree to share this info again in order to send another money transfer.
Transfer error messages
To fix common issues when you make international transfers, find the error message and follow the steps. If you need further assistance, contact your third-party money transfer provider.
Transfer declinedIf you’re charged for a declined transfer, a refund will be processed by your bank. Refunds may take 5–10 business days.
- Check if your issuer declined your transfer. Learn how to fix issues when you pay for Google products and services.
- If you get an error code or error message not listed in the above article, contact your third-party money transfer provider for further investigation.
The payment method failed and the transfer has been canceled: You can re-attempt the transaction. If you have further questions, contact your third-party money transfer provider.
- Your transaction is being reviewed: Wait 24 hours for review.
- Tips for cash pickup:
- Once you submit a transfer, you can’t edit the recipient details in Google Pay.
- You might be able to edit your recipient details, depending on the status of your transfer. Contact your third-party money transfer provider.
- The recipient must pick up the money within a number of days or else it’ll expire.
- They should check the requirements of the money transfer provider for cash pickup and bring documents like a valid government-issued ID or the cash pickup PIN.
If you’re charged, your bank will process a refund. Refunds may take 5–10 business days.
For more info, contact your third-party money transfer provider.