Troubleshoot Google Fi's international service

To check if your international data is suspended, check your Google Fi app homepage. For activation, extent of use, suspension exit, and exceptions, review Google Fi’s international roaming policy.

Exception for US military and State Department employees: If you’re a member of the US military or a State Department employee stationed abroad, you can use Google Fi service internationally after you verify your status.

Learn how to verify your government employment status.

Once you’re verified, your international service activates. You may need to restart your phone. Learn more about Google Fi supported countries and territories.

If you're outside of the supported destinations:

• You can't use your phone for cellular calls, text, or data.

• You can make calls over Wi-Fi when the connection is strong enough. Wi-Fi call rates are the same as calls made from the US.

Call other countries or regions from the US

To call an international number from the US:

• Canada and US Virgin Islands: Dial 1 (area code) (local number).

• To all other countries or regions: Touch and hold 0 until you find on the display, then dial (country or region code) (area code) (local number). For example, to call the UK, dial + 44 (area code) (local number).

Make calls while outside the US

To call international numbers or the US while outside the US:

• To call a number in the country or region you’re visiting: Dial (area code) (local number).
• To call another country or region: Touch and hold 0 until you find on the display, then dial (country or region code) (area code) (local number). For example, to call the UK from Japan, dial + 44 (area code) (local number).
  • If this number format doesn’t work, use the exit code of the country or region you visit. Dial (exit code) (destination country or region code) (area code) (local number).

To learn more about rates for international calls, go to About Google Fi international rates.

1. On your iPhone or iPad, open the Settings app​.
2. Tap Cellular.
3. Turn on Cellular data.

1. On your iPhone or iPad, open the Settings app.
2. Tap Cellular.
3. Find “Cellular Data Options.”
   • If you only have one cellular plan, select Cellular Data Options.
   • If you have multiple cellular plans, under “Cellular Plans,” choose your Google Fi number. Then, select Cellular Data Options.
4. Turn on Data Roaming.

For group admins:

1. On your iPhone or iPad, open the Google Fi website or app .
2. Go to the homepage.
3. At the top bar, select your account.
4. Scroll to the “International features” section.
5. Under “International features,” turn on Service outside the US and Calls to non-US numbers.

For individuals:

1. On your iPhone or iPad, open the Google Fi website or app .
2. In the homepage, check the “International features” section.
3. Under “International features,” turn on Service outside the US and Calls to non-US numbers.

For iPhone and iPad settings, refer to the article Restart your iPhone.

Important: Every time you reboot your iPhone and iPad, make sure the iOS APN settings are correct.

1. On your iPhone or iPad, open the Settings app.
2. Tap Cellular.
3. Find “Cellular Data Network.”
   • If you only have one cellular plan, select Cellular Data Network.
   • If you have multiple cellular plans, under “Cellular Plans,” select your Google Fi number. Then, select Cellular Data Network.
4. In each of the APN fields below, enter: h2g2.
   • Cellular Data
   • LTE Setup
   • MMS
5. In the MMSC field, enter: http://m.fi.goog/mms/wapenc.
6. In the MMS max message size field, enter: 23456789.
7. In the personal Hotspot field, enter: h2g2-t.
8. After you update the APN Settings, turn on Airplane Mode.
9. Re-check connection.

Important: After you leave the area, turn on Automatically select a network.

1. On your iPhone or iPad, open the Settings app.
2. Tap Cellular Cellular Plans Fi Network Selections.
3. Turn off Automatically select a network.

Wait up to 2 minutes for available networks to appear. Try each one until you connect. Once you're connected, you don’t need to manually select another network in the country.

Tip: If a network says “Forbidden,” try to connect anyway. If it works, the label is removed.

Important: This action can fix persistent connection issues, but deletes your saved Wi-Fi networks and passwords, cellular settings, and VPN configurations.

To reset your network settings:

1. On your iPhone or iPad, open the Settings app.
2. Tap System or General Management Reset network settings.

If you still can’t connect, especially after you switch devices or reinstall the app, try to fully reset your Google Fi app and eSIM.

To reset the Google Fi app and eSIM:

1. On your iPhone or iPad, open the Settings app.
2. In your network or cellular settings, remove any current Google Fi eSIM profiles.
3. Uninstall or delete the Google Fi app.
4. Restart your device.
5. To reactivate your service, reinstall the Google Fi app.
   • You need a Wi-Fi connection for this.
6. Follow the on-screen instructions.
7. Reset your phone's network settings.

If your service still doesn’t work after you try all the steps above, contact Google Fi support.