Fix mobile data issues

For US locations, check the coverage map.

If you use your phone outside the US, check the 120+ supported countries where you can use Google Fi.

If you're in a coverage area:

• Try to move to a location with a stronger signal. If you're indoors or underground, step outside.
• If that doesn’t work, go to the next step.

If you're not in a coverage area:

• Try to connect to Wi-Fi.

Tip: If you and other Google Fi users only experience issues at a specific location, it’s likely a coverage issue. Use Wi-Fi at that location.

To check if you can connect to the Internet, try a different website like android.com. If it works, the issue might be with the website or app you try to use.

If another website doesn’t work, continue to the next step.

To reset some settings and fix your connection, turn Airplane mode on off.

1. On your phone, open the Settings app .
2. Under “Wireless & Networks,” tap More.
3. Turn on Airplane mode.
4. Turn off Airplane mode.

Tip: When you’re done, make sure Airplane mode is off. You can’t make calls if it's on.

For Pixel:

1. On your phone, open the Settings app .
2. Tap Network & Internet SIMs.
3. Turn on Mobile data.

For Android:

1. On your phone, open the Settings app .
2. Tap Network & Internet Internet.
3. Next to your carrier, tap Settings.
4. Turn on Mobile data.

1. On your phone, open the Settings app .
2. Tap Network & Internet SIMs.
3. Under “Google Fi,” find “Automatically select a network.”
   • If it's off, turn it on.

1. On your phone, open the Settings app .
2. Tap Network & Internet SIMs.
3. Under “Google Fi,” find “Preferred network type.”
4. Make sure it’s “5G (Recommended).”
   • If not, select 5G (Recommended).
5. To check if your connection has improved, try other network types like LTE or 3G.

A restart can help resolve connection issues. To restart your phone, follow these steps:

1. Press and hold the Power button until the menu pops up.
2. To turn off your phone, tap Power off.
3. Press and hold the Power button until your device starts.

Updates to the Google Fi app can provide feature and security improvements that may fix your issue.

System updates can improve your phone’s performance and fix issues.

To check for and install updates, follow these steps:

1. On your phone, open the Settings app .
2. Tap System System Update Check for update.
   • If a system update is available, tap Install. To complete the update, you might need to restart your phone.
   • If a system update isn’t available, the screen shows "Your system is up to date.”

Important: After you leave the area, turn on Automatically select a network.

Try this step only if automatic network selection is on and your data issue continues:

1. Dial: *#*#FIROAM#*#* or *#*#347626#*#*.
2. Turn off Automatically select a network.

Or

1. On your phone, open the Settings app .
2. Tap Network & internet Google Fi under SIMs.
3. Turn off Automatically select a network.

For Samsung:

1. On your phone, open the Settings app .
2. Tap Connections Mobile Networks Network Operators.
3. Turn off Automatically select a network.

Wait up to 2 minutes for available networks to appear. Try each one until you connect. Once you're connected, you don’t need to manually select another network in the country.

Tip: If a network says “Forbidden,” try to connect anyway. If it works, the label is removed.

Important: This step requires you to reactivate Google Fi service. Before you start, connect to Wi-Fi.

If your device uses eSIM:

1. On your phone, open the Settings app .
2. Tap System Reset options Erase downloaded SIMs.
3. To confirm, tap Erase.
4. To automatically re-download eSIM data once complete, open the Google Fi app .

If your device doesn’t support eSIM:

1. On your phone, open the Settings app .
2. Tap System Reset options Reset mobile network settings.
   • If you can’t find “Reset mobile network settings,” tap Reset Wi-Fi, mobile & Bluetooth.
3. If step 2 doesn't work, try to clear cache:
   1. Tap Settings Apps Search for Google Fi.
   2. Tap Storage & cache.
   3. Select Clear cache and clear storage.
4. If step 3 doesn't work, try to delete and re-install the Google Fi app .

If you try the steps above and still have issues with domestic service, contact Google Fi support.