Customers can use Google Search, Maps, or Assistant to contact your business for various requests. Google Assistant calls your business on the customer’s behalf. Businesses and customers can use this feature at no charge.
Customer actions available through Google Assistant
Important: The calls are monitored and recorded for quality assurance.
- Book appointments: Customers can ask Google Assistant to book appointments with specific details like preferred time, service type, and party size. After Assistant confirms the details, it attempts to book the appointment.
- If available, Assistant can book through an online booking partner or by calling your business directly with an automated call.
- Check restaurant wait times: Customers can use Google Assistant to check the wait time for a table at a restaurant. To get this info, Google may call the restaurant and then share it with the customer.
Feature availability
Appointment bookings and checking restaurant wait times with Google Assistant are currently only available in the United States, except Louisiana. When Assistant calls for these purposes, the call comes from +1-650-203-0000. Assistant will avoid calling during late night or early morning hours.
Google Assistant will only call you when:
- A customer wants to book an appointment.
- It needs to check the restaurant wait time.
- It needs to check your business hours.
- It needs to check the status of in-demand inventory.
How to opt out
To help keep business info up-to-date, Google offers this feature at no charge. Learn how Google manages any personal information it collects.
If you’d prefer your business not receive automated calls from Google Assistant, you can tell us over the phone or change your Business Profile settings.
To report a problem with Google Assistant calls, fill out this form.
Tell us over the phoneWhen you get a phone call from Google Assistant, you can tell Assistant that you don't want to receive any more calls. For example, you can say:
- "Please remove my business from your list."
- "Please stop calling my business."
- Go to your Business Profile.
- If you haven't verified your business, you must do so in order to opt out. Learn how to verify your business.
- Select Menu
Business Profile settings
- Under “Google Assistant calls,” you can turn Bookings from customers or Automated calls to keep your Business Profile up to date on or off.
Business Profile settings Important: After opting out, you may still occasionally get manual calls from Google to confirm your business information. Learn more about phone calls from Google.