Google might occasionally contact the phone number listed on your Business Profile through call or text to confirm that your business info on Search is accurate. These calls and texts are automated and monitored by a live supervisor. When you confirm your current business info, this can encourage customers to visit your business.
How Google automated phone calls and texts work
Important: The calls are monitored and recorded for quality assurance.
You might get an automated call or text from Google to confirm details like operating hours or the status of in-demand inventory. Google will avoid calling during late night or early morning hours.
These calls and texts help ensure that Google provides accurate info to customers when they search for businesses. Any updates made to your Business Profile on Google Search and Maps as a result of these calls are reviewed and marked as “Pending.” The review might take up to 5 business days.
Tip: Google might also call your business on behalf of customers to do certain tasks like book appointments, check wait times, and confirm service pricing and availability. Learn more about automated calls from Google on behalf of customers.
How Google can post on your behalf
Important: Google’s posts on your behalf are available only to businesses with a verified Business Profile. You can opt out of this option at any time.
To save businesses time and effort updating their info, Google might post an update to your Business Profile on your behalf. The updates are based on the info you provide through automated phone calls, texts, or WhatsApp messages. Whenever Google uses info from your conversation to post on your behalf, you receive an email notification of the update. You can then review or remove that post. Learn how to edit a post.
How to opt out
To help keep business info up-to-date, Google offers this feature at no charge. Learn how Google manages any personal information it collects.
If you don’t want your business to receive automated calls or texts from Google, you can tell us over the phone or change your Business Profile settings.
To report a problem with automated calls and texts, fill out this form.
Tell us over the phoneWhen you get a phone call from Google, you can tell us that you don't want to receive any more calls. For example, you can say:
- "Please remove my business from your list."
- "Please stop calling my business."
- Go to your Business Profile.
- If you haven't verified your business, you must do so in order to opt out. Learn how to verify your business.
- Select More
Business Profile settings
- Under “Google automated calls and text messages,” you can turn these features on or off:
- Bookings and inquiries from customers
- Keep your profile up to date
- Post to your profile on your behalf
Business Profile settings Important: After opting out, you may still occasionally get manual calls from Google to confirm your business information. Learn how to protect against fraudulent calls.
To opt out of text or WhatsApp messages, reply STOP.
- Brazil: DELETAR
- India: DELETE
- Germany: LÖSCHEN
- US: DELETE
