Billing reconciliation for Google Ad Manager may be available if you think the account statement from Google doesn't match your own internal records. Once you confirm you are eligible, you can initiate a request using the instructions below.
Before you begin
Eligibility
Reconciliation requests only apply only to publishers with a Google Ad Manager invoiced billing account that have completed billing setup.
Timeframe
Some common reasons for discrepancies may include time zone differences in reporting or delayed data processing. For these reasons, it's recommended that publishers wait 24-48 hours before initiating a reconciliation request.
Initiate a billing reconciliation request
To submit a billing reconciliation request, send an email to the email address shown on your invoice, and include the following information with your request:
For the payment concerned:
- Payment method (for example, Wire, ACH, Check)
- Payment date
- Payment currency
- Payment amount
- Payment reference, if any (for example, check number, and so on)
For the Google invoices to be covered by the payment, according to your internal accounts payable system:
- Invoice number
- Invoice date
- Invoice currency
- Original invoice amount
- Invoice amount covered by the payment
- Outstanding invoice amount
If you have questions, you can contact your account manager, or make sure that you're signed into the email address on the account and visit the support options page.