The following applies only to Google Ad Manager customers with invoiced billing accounts that have completed billing setup.
If your account statement from Google doesn't match your own records, you can make a reconciliation request. Below are some answers to the most commonly asked questions about reconciliation.
What is billing reconciliation?
Billing reconciliation is when a customer thinks the account statement from Google doesn't match their own internal records, and they may want to request reconciliation with Google to reallocate previously invoiced payments.
How do I initiate a billing reconciliation request?
To submit a billing reconciliation request, contact the email address on your invoice, and include the following information with your request:
- For the payment concerned:
- Payment method (for example, Wire, ACH, Check)
- Payment date
- Payment currency
- Payment amount
- Payment reference, if any (for example, check number, and so on)
- For the Google invoices to be covered by the payment, according to your internal accounts payable system:
- Invoice number
- Invoice date
- Invoice currency
- Original invoice amount
- Invoice amount covered by the payment
- Outstanding invoice amount
I have more questions. Is there someone I can contact?
Contact your account manager for more information.
