Set up call delegation for your organization

This feature is available with the Voice Standard and Premier subscriptions. Learn more

As an administrator, you can help users in your organization manage their busy schedules by assigning delegatees to handle their calls. Delegatees can answer calls on the delegator’s behalf and transfer calls selectively to them. Delegatees can also place calls on the delegator’s behalf, transfer the call to the delegator when the call is connected, and listen to the voicemail and view its transcript.

Before you begin

The assigned delegator cannot also be a delegatee, and an assigned delegatee cannot be a delegator. For more information, go to Unassign a delegator on this page.

Make a user a delegator and assign delegatees

1. Sign in with an administrator account to the Google Admin console.

   If you aren’t using an administrator account, you can’t access the Admin console.

2. Go to Menu  Apps > Google Workspace > Google Voice.

   Requires the Google Voice Admin role.

3. Click MoreCall Delegation.
4. Click Add a call delegator.
5. Find the delegator in the list of users and click the name.
6. Click Add Delegatee.
7. In the Add a new delegatee box, click Find a delegatee, select a delegateecheck these boxes to assign permissions:
   • Make calls—A delegatee can use the delegator’s phone number to make calls.
   • Receive calls—When a call comes in for the delegator, ring the delegatee’s number first.
   • Listen to voicemails—If there is a missed call with voicemail attached to it, the delegatee receives an email containing the voicemail. 
8. Click Confirm.

   The delegatee is added to the list

9. Repeat steps 6-8 to add more delegatees.

Modify a delegator's delegatees

You can add more delegatees for a delegator, change a delegatee’s permissions, or remove delegatees.

Add a delegatee

1. Sign in with an administrator account to the Google Admin console.

   If you aren’t using an administrator account, you can’t access the Admin console.

2. Go to Menu  Apps > Google Workspace > Google Voice.

   Requires the Google Voice Admin role.

3. ClickCall Delegation.
4. In the list, click the delegator for whom you want to add a delegatee.
5. Click Call delegatees to expand the list.
6. Click Add delegatee to add a delegatee.
7. Click Find a delegatee.
8. Scroll through the list to find the nameclick the user you want to add.
9. Check the boxes to assign permissions.
10. Click Confirm.

Change permissions or remove a delegatee 

Before you begin: If you want to remove all delegatees for a delegator, follow the steps under Unassign a delegator on this page.

1. Sign in with an administrator account to the Google Admin console.

   If you aren’t using an administrator account, you can’t access the Admin console.

2. Go to Menu  Apps > Google Workspace > Google Voice.

   Requires the Google Voice Admin role.

3. Click MoreCall Delegation.
4. In the list, click the row that contains the delegatee you want to update or remove.
5. Click Call delegatees to expand the list.
6. Click the delegateepoint to the delegatee, and click Edit  to edit permissions, or click Delete  to remove the delegatee.
7. Click Save.

Unassign a delegator

To unassign a delegator, remove the delegator from the list. If you remove a delegator, all of their delegatees are also removed.

1. Sign in with an administrator account to the Google Admin console.

   If you aren’t using an administrator account, you can’t access the Admin console.

2. Go to Menu  Apps > Google Workspace > Google Voice.

   Requires the Google Voice Admin role.

3. Click MoreCall Delegation.
4. Click the name of the delegatorclick Delete.
5. Click Delete to confirm.

   The delegator is removed from the list.