Buy products on YouTube through embedded checkout

The embedded checkout feature on the YouTube app allows you to shop for products from your favourite creators without having to leave the app. You can browse and purchase items while continuing to watch their content. Learn more about buying products on YouTube.

Important: The retailer is solely responsible for managing your purchase and all activities. YouTube is not liable for any purchases made through retailers.

Eligibility

This feature is currently only available on the YouTube app and in South Korea.
You can browse and make your purchase as a guest.

Browse and buy tagged products on YouTube

You can view products tagged in a creator's video. When you find what you want, you can check out directly on the YouTube app with the shopping platform.

Note: Upon reaching the checkout page, all content will be paused. This includes Premium subscribers.

Once you find a product, tap on the product.
Read the product description or browse for other products.
After you're done browsing, you can tap Add to basket or Buy now.
To check out, enter your payment info through the retailer's website.
Enter your payment info and check out.

Manage your purchase

You can view your order history to manage your purchase directly with the retailer or shopping platform.

Open the YouTube app.
In the bottom right, tap your profile .
Tap Purchases and membership YouTube shopping orders.
On the order that you want to manage, tap Manage order.
Once you've logged in to the retailer account, you can manage your order directly from the retailer.

Get support for your order

For support for your order, you should get in touch directly with the retailer or shopping platform.

Open the YouTube app.
In the bottom right, tap your profile .
In the top right, tap Setting .
Tap Purchases and membership YouTube shopping orders.
On the order that you want to manage, tap Need help with this order? See how to contact <Retailer Name>.
To get more information about your order, tap View <Retailer Name> FAQ. You can also contact the seller via email or phone.
If you need further assistance, tap Submit an enquiry to contact the shopping platform, Cafe24, directly for support.

Tip: Additionally, you can get support by:

Visiting the retailer's website. Navigate to the 'Need help with this order? See how to contact <retailer's name>' section on the order history page.
On the order confirmation email or Kakao notification, click the link to the 'Order details' page.

Frequently asked questions

How can I get support for my order?

We apologise for the inconvenience. The retailer that you ordered from can assist with your order, where you may view, cancel, return or exchange your order.

Please contact them directly using the information from your order confirmation email, order confirmation notification or order history, or from the contact information on their website. Learn how you can get support for your order.

What do I do if I have contacted the retailer but they are not responding?

We're sorry that you're unable to contact the retailer. You can get in touch directly with the shopping platform, Cafe24, for assistance.

What can I do if I'm unable to add items to my basket?

We're sorry that you're experiencing this issue. To resolve this, please attempt the following troubleshooting steps:

Update the YouTube app to the latest version.
Clear the cache and cookies in the Chrome app.
Restart your Internet connection.
Try closing and restarting the YouTube app.
Try restarting your device.

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