Make sure you have the following:
- A cellular watch.
- SIM card for your watch or eSIM compatibility.
- Cellular service for your watch. For more info about getting service for your watch, check with your carrier.
To find out if you have a cellular watch:
- Wear OS: Go to Settings
Connectivity
. Find Cellular.
- All other watches: Go to Settings
. Find Cellular.
If you don't find a Cellular setting, your watch doesn’t support cellular service.
If you're still having trouble, try the steps below:
Step 1: Make sure you have a cellular connection
- On your watch, swipe down from the top of the screen.
- In the pull-down settings, check Signal
.
Step 2: Make sure cloud sync is on in the Wear OS app
Cloud sync shares data between your phone and your watch over the Internet. Data is stored on the cloud sync server. To use Wi-Fi or cellular data on your watch, turn on cloud sync in the Wear OS app.
- On your phone, open the Wear OS app
.
- Tap Settings
- Turn it on.
.Step 3: Restart your watch and phone
- To restart your watch, touch and hold the Power button. If your watch has 3 buttons, touch and hold the center button.
- Restart your phone.
Step 4: Contact your cell service provider
Step 5: Unpair your watch & reset to factory settings
- If your screen is dim, tap it to wake up the watch.
- Swipe down from the top of the screen.
- Wear OS: Tap Settings
- All other watches: Swipe left and tap Settings
- Wear OS: Tap Settings
- Scroll and:
- Wear OS: Scroll to System
- All other watches: Scroll and tap Unpair from phone
- Wear OS: Scroll to System
- After you reset your watch to factory settings, you need to pair your watch with your phone again.
If your watch doesn't vibrate when you get a notification or you don’t get notifications at all:
- Check whether your watch is using cellular. Learn what works over cellular.
- Try these troubleshooting steps.
To send messages from your watch number or over your watch's sim card, your watch must not be connected to your phone over Bluetooth. By default, your mobile network is off when you use Bluetooth to connect your watch to your phone.
You can choose to always use your watch's mobile network to send messages.
- On your watch, if your screen is dim, tap your screen to wake up the watch.
- Swipe down from the top of the screen.
- Tap Settings
- Turn on Always on.
Your watch automatically connects to the cellular network when the Bluetooth connection is turned off.
To turn cellular or roaming data off manually:
- If your screen is dim, tap it to wake up the watch.
- Swipe down from the top of the screen.
- Tap Settings
- Tap Mobile.
- Toggle Mobile or Roaming data off.
If you still need help, contact your carrier.
To force your phone to connect to your car kit for calls:
- On your phone, open Settings
- To select your car, choose your car kit from the device list.
If you’ve recently switched mobile carriers, you might need to set up your watch again. Learn how to set up your watch.
If you still need help, contact your carrier.
When you get a new watch, you can connect to your cellular plan during setup. Learn how to set up your watch.
If you still need help, contact your carrier.
- If your screen is dim, tap it to wake up the watch.
- Swipe down from the top of the screen.
- Tap Settings
- Tap Mobile
- Tap Delete carrier.
- When prompted to delete the carrier, tap the check mark.
If you still need help, or if you want to cancel your cellular plan, contact your carrier.
