You can find and book hotel rooms directly within Google’s AI Mode. You can search for a hotel and book it right away, without the need to go to another website.
Important:
- This article only applies to reservations completed with a booking partner in Google’s AI Mode.
- Currently, this feature is only available in the US, in English.
- When you book a hotel in AI Mode, you book directly with the merchant. The merchant processes your payment, sends you a confirmation email, and handles any changes to your reservation.
- You need to have:
- Logged in to your Google Account to use agentic booking in AI Mode. Learn more about login requirements.
- A valid payment method saved in your Google Account for Google Pay.
- A US address saved for Google Pay.
Book a hotel room in AI Mode
- In Google AI Mode, search for hotels. For example: “I want to book [hotel name] in [city name].”
- Select your preferred property.
- Select "Continue on Google" to begin agentic booking.
- Select your desired room type.
- Check the amenities and refundable status for that specific option.
- Confirm booking details which include the hotel name, room type, dates, total number of guests, and total price.
- Confirm payment with your desired Google Pay method.
- Verify the confirmation details in AI Mode once the process is complete.
- Check your email, as well as the spam or junk folder for a message from the merchant about your booking confirmation.
- If you want to change, cancel, or need help with your booking later, you must contact the merchant directly.
Tip: Currently, this feature is only available for reservations completed through Google’s AI Mode in the US, in English.
Confirm your booking
After you complete a booking within AI Mode:
- Google displays a confirmation message with your itinerary information and confirmation number. You should take a note of the confirmation number displayed within AI Mode.
- You’ll receive a confirmation email directly from the merchant at the email address you logged in with when using AI Mode. Google isn't a party to the booking transaction and doesn't send confirmation emails.
- If you can’t find your confirmation email, check your spam or junk email folder, or contact the merchant directly.
Learn about cancellations, changes & refunds
Since the merchant manages your booking, all reservation modifications, cancellations, and refund requests are subject to the merchant's terms and conditions.
- To change or cancel your booking, you must contact the merchant directly.
- Google can’t modify your reservation, cancel your booking, or process refunds.
Get membership rewards & promotional codes
Currently, you can’t apply merchant-provided promotional codes, redeem reward points, or attach loyalty numbers when you book through AI Mode.
To request membership rewards benefits like loyalty points, contact the merchant or hotel directly after your booking is confirmed. You can ask them to link your booking to your loyalty membership account, though eligibility is subject to their discretion.
Address issues during booking
If there’s an issue with your booking, like you were charged and didn’t get a confirmation email from the merchant, contact the merchant directly.
Get help with your booking
Contact the merchant
Since you booked directly with the merchant, they’re your primary point of contact. Reach out to the merchant you booked with for help with refunds, cancellations, confirmation emails, or issues at the hotel property. If you experienced a technical issue within the AI Mode interface, a display error, or an issue with Google Pay, you can reach out to the Google team through the Contact Us form.
Tip: Do not use this form for refund requests, cancellations, or reservation modifications. Google Support can’t modify or cancel booking reservations.