Start a Pixel Care+ claim for your device

File a claim

All claims must be filed within 90 days of the incident.

You can file a Pixel Care+ claim in two ways:

Self-serve portal:
1. Go to the Pixel Care+ management page.
  1. US management page.
  2. Japan management page.
Customer support: For assistance with claim filing, contact customer support.
- US claim support: Available from Monday through Sunday, 7:00 AM–11:00 PM CST.
- Japan claim support: Available from Monday through Friday, 10:00 AM–18:00 PM JST.

Claim limits:
- Pixel Care+: Unlimited Accidental Damage from Handling (“ADH”) and post-warranty mechanical or electrical breakdown claims.
- Pixel Care+ with Loss and Theft: Unlimited Accidental Damage from Handling (“ADH”), other Physical Damage, and post-warranty Mechanical or Electrical Claims; Two (2) Loss and Theft claims per rolling 12 month period.
Coverage limits and exclusions: All exclusions and limitations can be found in full terms and conditions.
- US terms and conditions.
- Japan terms and conditions.

Repair eligibility: Walk-in repair is only available for select devices and failures. Walk-in repair locations aren’t available in all states.
- US users: Check repair locations here.
- Japan users: Check repair locations here.
- To check parts availability ahead of time, call the repair center.
Parts: Replacement parts used for repairs will come from authentic Google parts.

Replacement location: If approved for a replacement, your replacement device must be shipped to the same country or region where you bought the coverage.
Replacement type: Claims may be fulfilled with new or refurbished devices and may be the same or similar model of like kind and quality.
Shipping times: Replacement devices typically ship the next business day.
Non-return fees: You can avoid a non-return fee by returning your damaged or malfunctioning device within 14 days.

For Fi group plans, only the device purchaser can file Pixel Care+ claims for the device.

For Pixel Care+ with Loss and Theft:

"Find Hub" must be enabled on your device at the time it's lost or stolen. Additionally, Find Hub must remain enabled throughout the entire duration of the claims process.
You must also file a police report for the lost or stolen device.