Learn how to ship your trade-in device

Prepare your device for trade-in

To ship your trade-in device, use the prepaid trade-in kit you received and follow the included instructions.

Important: To receive a trade-in refund, you need to remove any device security like passwords, patterns, PINs, and fingerprint locks. Then, factory reset the device. Devices that aren’t unlocked and factory reset will be returned.

Step 1: Transfer data from your old device

Step 2: Remove activation locks from the device

Android: Learn how to turn off device protection.
Google Pixel: Learn how to remove your Pixel device from Find My Device.
iPhone: Learn how to turn off Find My.
Samsung: Learn how to disable Samsung Lock for Samsung phones.

Step 3: Factory reset your device

Important: After a factory reset is complete, your device won't require a password. If you need to enter a password, the factory reset is incomplete and you need to try again.

Pixel

To reset your Pixel phone:

Open your phone's Settings app .
Tap System Reset options Erase all data (factory reset).
- If your phone asks for your PIN:
  1. Enter your PIN.
  2. Tap Erase all data.

For more info, learn how to reset your Pixel phone to factory settings.

To reset your Pixel Watch:

Fully charge and power on your Google Pixel Watch.
Open the Settings app .
Tap System.
Scroll and tap Disconnect & reset.

For more info:

For your Pixel Tablet, learn more on how to factory reset.

Apple

Other OS

If you need more support, contact your device manufacturer.

Step 4: Package your device

Important: Any accessory shipped to our trade-in centers will be disposed of and can’t be returned.

Erase any downloaded SIMs.
Power off your device.
Remove the SIM card from the SIM tray.
- Leave the SIM tray in the device.
Remove any accessories from your device, such as:
- Phone case
- Watch band
- Screen protector
- Charger
Place the device in the provided box.
Seal the box.
Attach the prepaid shipping label.
- If you have multiple trade-in kits, match the Trade-in ID on your kit with the Trade-in ID in your Order History. To find your Trade-in ID:
  1. Go to your Order History.
  2. Select View or Edit order.

Step 5: Ship the device through UPS

To ship your device, you can find UPS drop off locations near you.

Important:

If you don’t want to continue with your trade-in, discard the trade-in kit.
After you ship your device, you can’t cancel the trade-in process.
Do not send in devices with damaged or swollen batteries. You won’t receive credit for these devices, and Google can no longer return them.
Your trade-in transaction expires 6 months from your new Google device purchase date.