Ship your trade-in device

Prepare your device for trade-in

To ship your trade-in device, use the prepaid trade-in kit sent to you and follow the included instructions.

Important: To receive a trade-in refund you must remove any device locks such as passwords, patterns, pins, and fingerprint locks. Then, factory reset the device. Devices that aren’t unlocked and factory reset will be returned.

1. Transfer data from your old device

2. Remove activation locks from the device

3. Factory reset your device

Important: After a factory reset is complete, your device won't require a password for the device or your account. If you need a password, the factory reset isn't complete and you must try again.

Pixel Phone

Pixel Phone

Open your phone's Settings app .
Tap System Reset options Erase all data (factory reset).
- If your phone asks for your PIN, enter it. Then tap Erase all data.

Learn how to reset your Pixel phone to factory settings.

Pixel Watch

Step 1: Back up your Pixel Watch data

Back up your existing Watch

Before you make any changes, we recommend backing up your existing Pixel Watch so that settings and other data are saved.

Important: Backup can take up to a few days to complete so be sure to back up your Watch a few days before you begin the transfer process.

Make sure your Watch is connected to Wi-Fi and place your Watch on its charger.
On your phone, open the Google Pixel Watch app .
Tap Google Backup Turn on.

Step 2: Use the Watch‘s Settings menu to delete your data and eSIM from the Watch

Reset from your Google Pixel Watch's Settings menu

Fully charge and power on your Google Pixel Watch.
On Google Pixel Watch, swipe down tap Settings .
Tap System.
Scroll down and tap Disconnect & reset Erase eSIM Confirm .

Tip: Once you reset your watch to factory settings, all apps, settings, and data are erased. Make sure to back up all your data before you proceed.

Step 3: Connect and restore your backed up data to a new Watch

Connect a new Watch to your phone

On your phone, open the Google Pixel Watch app .
If you've had a previously paired Watch, scroll up and tap the two watches icon called Show my devices Add watch.
Select the backup you want to restore when you set up your Google Pixel Watch.
If you have a passcode on your old Pixel Watch, enter it on your new Watch.
Keep your new Watch on its charger and tap Ok. Your new Watch will automatically restore the apps, data, settings, watch face, and tiles that were set on your old Watch.

For more info, learn how to fix issues with setting up your watch.

Apple

Learn how to reset your iPhone or iPad to factory settings.

Other OS

Learn how to reset other Android devices to factory settings. If you need additional support, contact your device manufacturer.

4. Package your device

Erase any downloaded SIMs.
Power off your device.
Remove the SIM card from the SIM tray.
- Important: Leave the SIM tray in the device.
Remove any accessories from your device.
- Important: Any accessory shipped to trade-in centers will be disposed of and can’t be returned.
  - Phone case
  - Watch band
  - Screen protector
  - Charger
Place the device in the provided box.
Seal the box and attach the prepaid shipping label.
- If you have multiple trade-in kits, match the Trade-in ID on your kit with the Trade-in ID in your Order History. To find your Trade-in ID:
  1. Go to your Order History.
  2. Select View or edit order.

5. Ship the device to PCS Wireless through DHL Express

Find DHL Express locations near you.

Important:

If you cancel your trade-in, throw the trade-in kit away.
Once you send in your device, you can't cancel the trade-in process.
Do not send in devices with damaged or swollen batteries. These won’t receive any credit and can’t be returned.