When you buy a new Pixel device, you can get credit when you trade in your old device through Google Store. Trade-in through Google Store is available in Australia, Austria, Belgium, Canada, France, Germany, India, Ireland, Italy, Japan, the Netherlands, Spain, the United Kingdom, and the United States.
If you’re in the US, you may also be able to use instant trade-in. Through instant trade-in, the trade-in value is provided as a discount to your order.
Learn the differences between instant & standard trade-ins
About standard trade-in
You can add your trade-in device to your order and send it in. If accepted, you’ll receive a refund toward your order for the trade-in value.
The final trade-in value is determined by the condition of the device we receive. If the condition matches your description, you’ll receive a refund toward your order for the trade-in value.
About instant trade-in
Instant trade-in is currently available to a limited number of users, and only for one trade-in per user. If you’re eligible, you’ll find the trade-in value applied as a discount at the checkout page.
After you checkout, send in your trade-in device. The final trade-in value is determined by the condition of the device we receive. If the condition matches your description, you’ll keep the full value.
Learn about trade-in timelines
After you add a trade-in to a new item order, the trade-in process starts.
Instant trade-in- You'll receive your new item and a trade-in kit.
- You can track your Google Store shipments.
- If you don't receive your trade-in kit when you get your new item, contact customer support.
- The trade-in estimate for the item that you have expires 30 days after you get your new one.
- Important: If you send your item more than 30 days after you get your new one, you’ll be charged for the amount of the trade-in credit that was received throughout checkout. Refer to trade-in program terms and conditions.
- Ship your trade-in item.
- Important: If you don’t send in your trade-in device within 30 days, your original payment method will be charged for the difference in value.
- After your trade-in item is received, it's usually checked within 5 business days. You'll get an email with the results.
- Any differences between the info that you provide and your device's actual model and condition can impact the device's final trade-in value. This can result in a charge. Refer to the trade-in program terms and conditions.
- If the trade-in value credit exceeds the value of your Pixel, the excess amount is provided as Google Store credit. Refer to trade-in program terms and conditions.
- You’ll receive your new item and a trade-in kit.
- You can track your Google Store shipments.
- If you don't receive your trade-in kit when you get your new item, contact customer support.
- The trade-in offer for the item that you currently have expires 30 days after you get your new one.
- If you send your item more than 30 days after you get your new one, the value might go down because the market value changes. The market value is based on the trade-in terms and conditions.
- Ship your trade-in item.
- After your trade-in item is received, it’s usually checked within 5 business days. You’ll get an email with the results.
- You’ll receive your refund.
- You’ll get a credit to the form of payment used for your newly bought item. Credit card refunds might take up to 14 business days to apply to your card.
- If the trade-in value credit exceeds the value of your Pixel, the excess amount is provided as Google Store credit.
