Learn about Google Store trade-in process timelines

When you buy a new Pixel device, you can get credit when you trade in your old device through the Google Store. Trade-in through the Google Store is available in Australia, Austria, Belgium, Canada, France, Germany, Ireland, Italy, Japan, the Netherlands, Spain, the United Kingdom and the United States.

You can start the trade-in process after you order a new device. Learn how to add a trade-in to an order.

1. You receive your new device.
   • You can track your Google Store deliveries.
   • The trade-in estimate expires 30 days after you receive your new device.
     • If your device is dispatched more than 30 days after you receive it, its assessed value may decrease based on changes to its market value.
     • The current market value is determined by the trade-in Terms and Conditions.
2. You'll receive a trade-in kit within five working days.
   • Trade-in kits are dispatched after your new device is sent to you or when you pick up your new device in store. In some cases, the kit may take more than five working days to reach you.
   • If you don't get your trade-in kit within 10 working days, contact the Store support team.
   • If you need to update your address, you can change your trade-in kit delivery address.
3. Send your trade-in device.
4. The Google Store receives the trade-in device.
   • After the Google Store receives your trade-in device, it will usually be inspected within five working days and the results will be sent via email.
5. You get the value of your device from the Google Store.
   • If the post-inspection value is less than 75% of the estimated trade-in value, PCS Wireless returns your device and you won't receive a credit.
   • If the post-inspection value is between 75% and 99.9% of the estimated trade-in value, you'll receive an email.
     • You'll have seven days to accept the post-inspection value.
     • If you don't accept the post-inspection value within seven days, PCS Wireless returns your device and you won't receive a credit.
6. You receive your refund.
   • You'll receive a credit to the form of payment used for your new device purchase.
     • Credit card refunds may take up to 14 working days to apply to your card.
   • If the trade-in value credit exceeds the cost of your new Pixel device, the excess amount is provided as Google Store credit.

Related resources 

• Learn how to add a trade-in to an order
• Learn more about Google Store delivery dates
• Learn how to change a trade-in kit delivery address
• Learn about trade-in eligibility
• Learn how to add a trade-in to an order