Learn about Google Store trade-in process timelines

When you buy a new Pixel device, you can get credit when you trade in your old device through Google Store. Trade-in through Google Store is available in Australia, Austria, Belgium, Canada, France, Germany, Ireland, Italy, Japan, the Netherlands, Spain, the United Kingdom, and the United States.

You can start the trade-in process after you order a new device. Learn how to add a trade-in to an order.

1. You receive your new device.
   • You can track your Google Store deliveries.
   • The trade-in estimate expires 30 days after you receive your new device.
     • If your device is sent more than 30 days after you receive it, its assessed value may decrease based on changes to its market value.
     • The current market value is determined by the Trade-in Terms and Conditions.
2. You'll receive a trade-in kit within 5 working days.
   • Trade-in kits ship after your new device is sent to you or when you pick up your new device in store. In some cases, the kit may take more than 5 working days to reach you.
   • If you don't get your trade-in kit within 10 working days, contact the Store support team.
   • If you need to update your address, you can change your trade-in kit delivery address.
3. Send your trade-in device.
4. Google Store receives the trade-in device.
   • As soon as Google Store receives your trade-in device, it will usually be inspected within 5 working days and the results will be sent through email.
5. You get the value of your device from Google Store.
   • If the post-inspection value is less than 75% of the estimated trade-in value, PCS Wireless returns your device and you won't receive a credit.
   • If the post-inspection value is between 75% and 99.9% of the estimated trade-in value, you'll receive an email.
     • You'll have 7 days to accept the post-inspection value.
     • If you don't accept the post-inspection value within 7 days, PCS Wireless returns your device and you won't receive a credit.
6. You receive your refund.
   • You'll receive a credit to the form of payment used for your new device purchase.
     • Credit card refunds may take up to 14 working days to apply to your card.
   • If the trade-in value credit exceeds the cost of your new Pixel device, the excess amount is provided as Google Store credit.

Related resources 

• Learn how to add a trade-in to an order
• Learn more about Google Store delivery dates
• Learn how to change a trade-in kit shipping address
• Learn about trade-in eligibility
• Learn how to add a trade-in to an order