This article addresses frequently asked questions about billing.
1. Where can I find my invoices and billing settings?
You can find them in the Billing tab in Search Ads 360 (SA360), provided you have Admin or Billing access at the manager account level.
2. Why can't I see the "Billing" tab?
The Billing tab is only visible if you have Admin or Billing permissions at the manager account level.
3. How do I get access to the "Billing" tab?
Ask your account admin with billing permissions to grant you the necessary access. If you need further assistance, contact SA360 support for help.
4. When do I receive my invoice?
Your invoices are issued on a monthly basis on the first day of the following month, reflecting the previous month's usage.
5. How can I view and download my invoices?
Go to the Billing section in your Manager account and click Invoices. You can then view, filter, sort, download, and save custom filters. You can also manage the invoice recipient list to automate monthly invoice delivery on the first day for the prior month's charges.
6. How can I add or remove email invoice delivery recipients?
You can add or remove your invoice recipient in Billing setups by following these steps. New recipients will receive a verification email to confirm their subscription before automatically receiving invoices.
7. Why haven't I received an invoice for a recent month?
If your settings are correct and you usually receive invoices, it's likely your usage didn't meet the minimum billing amount for that month. In that case, no invoice will be issued.
8. How can I confirm if an invoice was issued for a specific month?
In your Manager account, go to the Billing section, then Invoices. Use the filters to search by date. If you can’t find an invoice for that month, it means one wasn't generated, it’s likely because the standard minimum billing amount wasn't reached.
9. I need to update my company's billing address displayed on the invoice. How can I do that?
If you have billing access, you can easily update your company's billing address by following these steps. The change will be effective immediately and will appear on your next invoices.
10. Why am I unable to make billing changes at Billing setups right now?
You might be experiencing limitations due to month-end lockdowns and the invoicing cycle, which typically prevent billing changes during the end of the month and the first few days of the following month. Check if your request falls within this period.
11. Why are there "Fee Adjustment" charges or credits from past months on my current invoice?
The "Fee Adjustment" reflects our rolling invoicing process. We use data from supported account types for invoicing and final usage data from supported account types can take time, and some activity may be invalid with the need to adjust the usage by removing things like spam clicks or impressions. Therefore, we adjust past invoices on your current statement.
12. How is the billable cost in Search Ads 360 calculated, and which campaign types are eligible?
Your bill is a percentage of your ad spend on eligible campaigns, like Search, Shopping, Performance Max, and Demand Gen, based on the rates outlined in your contract. Some contracts also have a “Minimum Service Fee”, which is a fixed minimum amount you agree to pay monthly or annually, regardless of your ad spend.
13. How do I find my rate or fee?
Your fee is detailed in your contract and shown as "Rate" on your invoice.
14. How can I try to reconcile discrepancies between my invoice and what I see in Search Ads 360 reports?
First, understand which campaign types are billable, as we only charge fees for eligible campaign types like Search, Shopping, Performance Max, and Demand Gen. Then, follow these steps to review your billing:
- Check billable campaign types.
- Use the AI Report assistant in Report Editor with prompts like "Billing report" to see billable costs.
- Compare this report to your invoice, considering "Fee Adjustments" and any Minimum Service Fee.
15. Where can I find more detailed information and help with Search Ads 360 billing?
The Search Ads 360 Experience Help Center provides comprehensive information about billing setups, invoices, payments profiles, purchase orders, fees, and reporting. The SA360 Help Guide, which is accessible in the Help Center at the bottom on the right side, also covers billing-related inquiries. For further assistance, contact billing support.