For in-warranty and out-of-warranty damages, Pixel phones have support options. The availability of mail-in and walk-in options depends on your phone's warranty status and your location.
Get ready to start a repair
Important: The Warranty Helper is currently available in the US only.
- Check your warranty status: To check your device warranty, go to Warranty Helper.
- Back up your Google Account: To avoid loss of data, remember to back up.
- Check your repair options:
- Walk-in: Repairs can often be completed on the same day. Check with your nearest repair location for the exact time. Learn more about authorised repair partners.
- Mail-in: Repairs take 7–10 working days once you send your phone via post.
- Repair your own phone: To fix your device yourself, learn how to repair your own Pixel phone.
| Start your repair | Send your device for repair | Get status updates |
Start your repair
Important: These steps are only for the countries and regions below. If you're in a different country or region, contact Google Support for repair options.
| Device | Countries & regions with mail-in repair options | Countries & regions with walk-in repair options |
|---|---|---|
| Pixel phones |
Australia*, Austria, Belgium, Czechia, Denmark, Estonia, Finland, France, Germany, Hungary, India*, Ireland, Italy, Japan*, Latvia, Lithuania, Malaysia*, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan*, United Kingdom and United States *For Australia, Japan, Malaysia and Taiwan mail-in options, you can find your repair partner. *For India mail-in options, you can either:
|
Canada, Germany, India, Japan*, Singapore*, Taiwan*, United Kingdom and United States *For Japan, Singapore and Taiwan walk-in options, you can find your repair partner. *For India walk-in options, go to Get your Pixel phone repaired.
|
- Start the repair process at the Google Store Repair Centre in a supported country or
region.- You'll need to sign in to your Google Account.
- Enter your device's IMEI or serial number.
- On the next screen, confirm that the IMEI or serial number matches the device that you want repaired.
- Select Continue.
- Select the issues and symptoms that apply to your device
Continue.
- On the next screen, learn what issues are covered.
- Tip: If the device has more damages present, repairs can't be carried out only for selected damages. All the damages to the device, whether in warranty or out of warranty, have to be repaired. Make sure that you select all damages to the device, even if you previously didn't intend to report them. You'll be charged for any out-of-warranty repairs.
- In Step 2, select your repair option: Walk-in or Mail-in.
- In Step 3, to complete the next steps, either:
- Confirm mail-in details.
- Find the nearest walk-in location.
Continue.Related resources
Get ready to start a repair request
Important: You'll need to factory reset your phone before you get it repaired. If you don't, the service centre will reset it for you. A factory reset erases all your data from your phone.
- Back up your Google Account: To avoid loss of data, remember to back up your data, then factory reset your phone and remove the SIM card.
- Check your repair options:
- Walk-in
- Services can often be completed on the same day. Check with your nearest service location for the exact time.
- Make sure that you bring your proof of purchase or invoice.
- If you can't find a service centre in your area, you can arrange for us to collect the phone from you. Fill in the Contact Us form.
- Mail-in: Find out how to send your phone for repair.
- Walk-in
Tips:
- To avoid a factory reset, you can put your device in repair mode. Learn how to use repair mode for repair services.
- Only certain devices can enter repair mode. Eligible devices include Pixel phones that run the Android 14 December 2023 update or higher, with at least 2 GB available space left on the phone. Learn more about your Android version.
Option 1: Bring your phone to a walk-in centre
Step 1: Find the nearest service centreBefore you take your phone to a service centre, review the in-store Terms of Service.
- Go to myaccount.google.com.
- On the left, tap Security
- On the phone, tap More
If you can't turn on your phone to reset it, or your phone isn't factory reset when you bring it to a service partner, they'll reset it for you. Remember to keep your SIM card.
Tips:
- To avoid a factory reset, you can put your device in repair mode. Learn how to use repair mode for repair services.
- Only certain devices can enter repair mode. Eligible devices include Pixel phones that run the Android 14 December 2023 update or higher, with at least 2 GB available space left on the phone. Learn more about your Android version.
During your visit, the service partner will check the warranty status of your phone, inspect it to confirm the damage reported and tell you the cost of the service. To verify the warranty status, provide your proof of purchase or invoice.
If damage is found during inspection that increases the service cost, the partner will contact you to approve the new cost before the service starts. Partial services aren't available.
Once your service has been completed, the service centre notifies you that the phone is ready for pick-up.
If you don't have a walk-in centre in your city, contact us to arrange for the device to be collected from you.
Option 2: Send your phone for repair (mail-in)
Important: Google provides Pixel phone services through our authorised service partner company, F1 Info Solutions and Services Pvt. Ltd. The type of service available depends on your location by PIN code.
Step 1: Book your serviceBased on your location by PIN code, you could have mail-in service.
- To avoid loss of data, remember to back up your data, then factory reset your phone and remove the SIM card. If you can't turn on your phone to reset it or your phone isn't factory reset when you send it to our service partner, they'll reset it for you.
- Tips:
- To avoid a factory reset, you can put your device in repair mode. Learn how to use repair mode for repair services.
- Only certain devices can enter repair mode. Eligible devices include Pixel phones that run the Android 14 December 2023 update or higher, with at least 2 GB available space left on the phone. Learn more about your Android version.
- Pack the phone and copies of the invoice and proof of purchase in the original box. Use bubble wrap or soft-cushion packaging to prevent in-transit damage.
- Within 48 hours, you'll receive an email from our service partner with the information on the service request ticket number. You'll receive an update once the service centre has dispatched the device post-service.
Important: You get updates on the status of your service by email. The standard turnaround time is 8–10 working days for postal service.
If you have any questions about your phone's out of warranty service status, physical damage or paid service, contact us.