Notification

Due to the latest device launch, we expect to receive higher contact volume than normal. To check if your question is already answered, go to the Pixel Phone Help Center.

Learn about automatic collection of safety metrics

Google periodically collects certain safety metrics and device information from all Pixel devices to help find, prevent, and respond to technical issues that might affect the safety of our devices. This information includes:

  • Battery status
  • Thermal conditions
  • Sensor and component status
  • Failures and shutdowns
  • Unique identifiers, like serial numbers

Tip: This information is collected automatically from all devices and is separate from the collection of usage and diagnostic data. Google may connect device safety metrics with your Google account information to inform you of a safety issue.

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