About premium print series

Important: Once you receive your monthly selection email, you have 5 days to change your selected photos.

There are several ways to customize your prints.

• Paper finish: Select matte or glossy paper finish options.
• Print border: Choose whether to have a one-eighth inch (3.175 millimeters) Border around all of your monthly prints or select No border.
• Back of print: Add the date on the back of your prints and/or make each print a postcard.

Customize your selected photos from your computer:

1. Open Google Photos.
2. Select Print store Premium print series.
3. At the bottom of the page, under Subscription Settings, select the option you would like to customize:
   • Print options
   • Featured people
   • Shipping and payment

Important: Once you receive your monthly selection email, you have 5 days to change your selected photos.

1. Review your selected photos.
   • From your notification email, click Review photos.
   • From your browser:
     1. Open Google Photos.
     2. Click Print store .
     3. At the bottom of the page, select Premium print series.
     4. Under “Upcoming deliveries,” select Review.
2. Replace or edit your selected photos.
   • To replace a selection:
     1. Under the photo, click Replace.
     2. From the preview screen, click on the replacement photo.
   • To edit a selection, under the photo, click Edit .
3. In the review screen, after you’ve made any replacements or edits, click Save.

Important: If you cancel on the last day of the review window or after your review window has ended, you will be charged for that month. For example, if your review window starts on the 15th and ends on the 20th, you have until the 19th to cancel to and not be charged. If you cancel on the 20th, the cancelation will take effect the next month.

You can cancel your premium print series at any time.

1. On your computer, open Google photos.
2. Click Print store .
3. On the bottom, click Premium print series.
4. Under “Subscription settings,” click Cancel service.
5. On the confirmation dialog, click Cancel.
6. Click Cancel premium print series Confirm.

Tip: When you cancel your premium print series, your preferences are deleted. You can sign up again, but you’ll have to reset your preferences.

Skip a month to pause delivery. If you skip a month, you won’t be charged for that month and prints and payments will resume next month. You can only skip one month at a time, and only during the 5-day review window.

1. On your computer, open Google Photos.
2. Click Print store  Premium print series.
3. Under “Subscription settings,” click Cancel service.
4. On the confirmation dialog, click Cancel.
5. Select Skip this month Confirm.

• Changes made during or after the 5-day photo review period will go into effect the next month.
• For the first month’s order, you have two hours after you initially subscribe to make changes to your shipping address.

1. On your computer, open Google Photos.
2. Click Print store Premium print series.
3. Under “Settings” at the bottom of the page, click Shipping & Payment.
4. To change the shipping address, click Edit.
5. Update your shipping address.
6. When you're satisfied with your updates, click Save.

Learn how to manage your Google payment information.

Changes made during or after the 5-day photo review period will go into effect the next month.

1. On your computer, open Google Photos.
2. Click Print store Premium print series.
3. Under “Settings” at the bottom of the page, click Shipping & Payment.
4. Next to the saved payment method, click Edit.
5. Update your payment method.
6. When you're satisfied with your updates, click Save.

Learn how to manage your Google payment information.

1. On your computer, open Google photos.
2. Click Print store Premium print series.
3. Under “Past orders,” click Track to view order status.

If your print never arrived within the expected delivery window or you received a damaged print, contact us. Damage includes shipping-related damages or any other physical flaws.

1. On your computer, open Google photos.
2. Click Print store Premium print series.
3. Under "Past orders," select the order you want to contact us about.
4. On the details page, click Contact support.

Tip: The “contact support” link is also available on your confirmation email or receipt from your package.