You can fix some home delivery print problems without the help of a Google expert. You can easily cancel an order placed within the last 2 hours, track an order, request a reprint, and get more help.
Important: For help with recent orders made in the last 90 days, click the button below.
Change your shipping address
You can change your shipping address up to 2 hours after you place an order. After more than 2 hours, complete this workflow and an agent will be in touch via email.
Cancel your order
You can easily cancel your order up to 2 hours after you place it.
- On your iPhone or iPad, open the Google Photos app
.
- At the top, tap Create
Photo books, prints, & more
.
- Important: If you can't find Create
, then at the top, tap Print store
- Important: If you can't find Create
- Under "Past orders," select the order you want to cancel.
- Tap Cancel order.
.
Photo books, prints, & more Check delivery dates & track your order
Orders are only delivered within the estimated delivery dates. If you want to know when your order should arrive, check your tracking information and estimated delivery date.
- On your iPhone or iPad, open the Google Photos app
- At the top, tap Create
- Important: If you can't find Create
- Important: If you can't find Create
- Under "Past orders," select an order.
- Under "Track package," find your tracking number and estimated delivery.
Report a missing or damaged order
Important: Damage includes ink spots, ripped pages on photo books, high-contrast spots, banding on photo prints, shipping-related damages, or any other physical flaws.
If your order didn't arrive within the expected delivery time or you received a damaged item, you can request a reprint or go to Photos support. You must be logged into the account from which you placed the order.More you can do
Check your PDF for differences
Archive an order
Reorder a past order
Get more help
If you need help with other issues, contact support to email a Google expert. You must be logged into the account from which you placed the order.