Resolve unpaid invoice payment status

Invoice payment not showing as paid

If you’ve already paid your balance, but the Google service is suspended:

1. Confirm that the payment is deducted from your bank account.
   • Processing times can vary depending on your payment method. It can take up to a few days.
2. Check that there aren't other outstanding invoices.
   • If your payment has left your bank account and you've no other outstanding invoices, with the below details, send an email to [email protected]:
     • Your 12-digit payments profile ID (found on each invoice cover page)
     • Suspended Google service name
     • Invoice numbers and payment amounts
     • Proof of payment

Note: Typically, it takes up to 2 business days to receive a response.

To contact "Collections" on the phone, use the Toll-Free Number (TFN) listed below.

Establish proof of payment

To establish proof of payment for wire transfers, provide a bank confirmation with:

• Payee bank account number and name
• Payer's name
• Payment effective date (must be a past date)
• Amount paid
• Bank transaction or confirmation code
• Completed payment status

To establish proof of payment for check payments, you need your tracking number or FedEx number, and a check copy with:

• Payee details
• Payer’s name
• Payment date (must be a past date)
• Amount paid
• Check number

Important: For a valid proof of payment, screenshots from internal accounting systems like SAP, Oracle, or SAGE must include all wire transfer details.