Resolve unpaid invoice payment status

Invoice payment not showing as paid

If you’ve already paid your balance, but the Google service is suspended:

1. Confirm that the payment is deducted from your bank account.
   • Processing times can vary depending on your payment method. It can take up to a few days.
2. Check that there aren't other outstanding invoices.
   • If your payment has left your bank account and you've no other outstanding invoices, contact support with the details:
     • Your 12-digit payments profile ID (found on each invoice cover page)
     • Suspended Google service name
     • Invoice numbers and payment amounts
     • Proof of payment

Note: Typically, it takes up to 2 business days to receive a response.

To contact "Collections" on the phone, use the Toll-Free Number (TFN) listed below.