Google Pay keeps your information safe. Google Pay uses special things to stop frauds from stealing your money or knowing your identity.
Your Google Pay information is stored in a safe place, and our team monitors it all the time.
Important: If you think someone is using your account without your permission, tell us right away. You should also tell your bank if you see any charges you don't recognize.
Spot suspicious calls, emails & requests
Below are ways that someone might trick you into giving them your personal information or letting them into your account.
Important: You’ll never get a direct call from Google unless you filled out a form or requested a call back from an agent.
Phishing
Phishing is when someone pretending to be someone else like a Google employee, asks you for personal information.
To spot a phishing attempt:
- Check what information they’re asking for. Google won’t ask you to share personal information like payment account numbers, PINs or passwords over email.
- Find out if the email address is fake. (See 'Spoofing' below.)
Spoofing
Spoofing is when someone pretends to be the email sender so it looks more trustworthy. Here’s how to see more details about the sender of an email.
- In Gmail, click the drop-down next to the 'Reply' button and click Show original.
- Make sure the 'From' address and the 'Reply to' address match.
- Check that the address on the 'Message-ID also matches the 'From' address domain.
If you don't use Gmail, ask your email host for details on how to verify a sender.
Fraudulent money requests
Keep Your Account Safe
- To make it hard for other people to use your account, you'll need to make a secret code called a Google PIN when you start using Google Pay. If you don't think your code is strong enough, you can change it.
- Make sure you make a strong code for UPI that only you know. Don't tell anyone your code.
- Using a lock on your phone can help protect your information if your phone gets lost or stolen.