Grievance redressal for lending issues

• Voice support: The customer can call the DMI’s Consumer Credit Customer care at 08064-807-777 between 9:00 AM to 8:00 PM from Monday to Saturday.
• Email support: Please write to [email protected].

Important: Include your loan account number and contact number in the email.

You will receive an automated acknowledgement immediately and will typically receive a response within 3 business days. In rare scenarios, the responses could take longer.

You can communicate with Nodal Officers of DMI Finance if you're not satisfied with the solution provided at Level 1. DMI Finance will reply within 5 business days and if you’re not satisfied with the response, you can escalate the matter to Level 3.

You can send an email to the Nodal Officer:

If you're still dissatisfied with the resolution provided at Level 2, you can connect with the DMI’s Principal Nodal Officer via these channels.

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Through Bajaj Finance Limited:

1. Sign in to Bajaj Finserv Customer Portal.
2. From “My Account,” select Raise a Request Others Delete my Bajaj Finserv app account.
3. Select a reason.

Revoke consent

1. To revoke, go to Consent Management.

1. Voice support: +91 869 8010101 (Available 9 AM–8 PM, Monday to Sunday).
2. Email support: [email protected].
3. Website/Mobile App support: You can log in to the website https://bajajfinserv.in/ or download the app (https://bajajfinserv.in/reach-us) to raise a request.
4. Customer Portal: https://bajajfinserv.in/reach-us
   In case you need further clarification/information, there will be an option to input additional information and submit the same on the website/mobile app. A unique service request number would be assigned and shared with you to track the query.

If the resolution provided doesn’t meet your expectation, you may approach BFL's Grievance Redressal Officer, details provided below:

Important: Response TAT would be provided based on the type of query.

You can escalate the concern to Level 2 with the Grievance Redressal Desk of Bajaj Finance Limited if you're not satisfied with the solution provided at Level 1. If you’re not satisfied by the response, you can escalate the matter to Level 3.

Bajaj Finance Limited Grievance Redressal Officer: Grievance redressal, complaints resolve system | Bajaj Finserv

You can send an email or call the Grievance Redressal Desk:

Name: Mr. Rinku Anand

Address: Bajaj Finance Limited, A -wing 2nd Floor, Mantri Business Park, Viman Nagar, Pune, Maharashtra – 411 014
Email: [email protected]

Tip: If your complaint/concern isn't redressed within a period of 30 days, you can:

• Send a complaint on the RBI CMS portal; or
• Send a complaint form to the below address:
  • Centralized Receipt and Processing Centre, Reserve Bank of India, 4th Floor, Sector 17, Chandigarh – 160017, Toll Free No. 14448

1. Voice support: 1860-419-5555 or 1860-500-5555
2. Email support: https://application.axisbank.co.in/webforms/axis-support/
3. Branches or loan centres: To get branch or loan centre details, go to the "Locate Us" section at axisbank.com.

You can communicate with Nodal Officers of the bank if you're not satisfied with the solution provided at Level 1. The bank will reply within 10 days and if you're not satisfied by the response, you can escalate the matter to Level 3.

You can send an email, write a letter, or call the Nodal Officer:

If you're still dissatisfied with the resolution provided at Level 2, you can connect with the bank’s Principal Nodal Officer via these channels.

If your query or complaint isn't addressed or resolved within 30 days, you can lodge a complaint over the Complaint Management System (CMS) portal under the Reserve Bank-Integrated Ombudsman Scheme (RB-IOS).

• Voice support: The customer can call Aditya Birla Finance Limited Customer Care at 1800-270-7000 (Available 24/7).
• Email support: The customer can email [email protected].
• WhatsApp support: The customer can avail support through the WhatsApp bot at 8828800031.

If you aren’t satisfied with the response received from the Grievance Redressal Desk, you have the option to connect with the Nodal Officer of the relevant location.

• You can also reach the Nodal Officer of your zone as per details available on the lender’s website or mobile app.
• If the resolution provided by the Nodal Officer doesn't meet your expectation, you can write, call, or email the Principal Nodal Officer.

• Details of the Nodal Officer are updated on our website: https://finance.adityabirlacapital.com/ombudsman.

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2. Tap Settings.
3. Tap Help and feedback.

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2. Look for the issue you're facing from the list of articles on the home page.
3. Browse through the help topic that is relevant to your issue.

Ms. Sascha Baljeet Gill

([email protected])

Nodal Grievance Redressal Officer, Digital Lending

Level 7, FIFC Building, Plot No C 54 & 55,

G Block BKC, Bandra East, Mumbai - 400098

Maharashtra

Contact Number: 1-800-419-0157

Tip: If your complaint/concern isn't redressed within a period of 30 days, you can:

• Send a complaint on the RBI CMS portal; or
• Send a complaint form to the below address:
  • Centralized Receipt and Processing Centre, Reserve Bank of India, 4th Floor, Sector 17, Chandigarh – 160017, Toll Free No. 14448

North, East and West India: 1800 313 1212

South India: 99469 01212

Email: [email protected]

If you're not satisfied with the solution at Level 1, you can contact Muthoot Finance’s Nodal Officers.

If you’re not satisfied with the solution at Level 1 and Level 2, you can contact Muthoot Finance’s Principal Nodal Officer.

Name: Kiran G.

Registered Address: Muthoot Finance Ltd, Opposite Saritha Theatre, Kurian Towers, Banerji Road, Ernakulam 682018

Email ID: [email protected]