Unsubscribe from business senders in Google Messages

If a business sends you unwanted messages in Google Messages, like promotions and other non-essential content, you can unsubscribe from them.

• To facilitate the unsubscribe process, Google Messages sends a “STOP” message to the sender from your number.
• After the “STOP” message is sent, you should no longer receive non-essential messages from that sender.
• You may still receive essential, requested messages from them after unsubscribing, like one-time passwords or boarding passes requested from that business or confirmation of your unsubscribe request with information to further manage your communication preferences.
• If a business is unable to comply with your unsubscribe request because you’ve elected to stop receiving messages in your account, the business may instead redirect you to account settings to change your message notifications through your account.

If you want to stop receiving all messages from the sender, you can always block and report them. Learn how to block senders and report spam in Google Messages.

Tips: Unsubscribe is available for:

• RCS for Business messages in the United States, Brazil, France, Germany, India, Mexico, Spain, and the United Kingdom.
• SMS or MMS messages in the United States from short codes (phone numbers with 5-6 digits) and alphanumeric senders.

Unsubscribe from a sender

1. Open Google Messages .
2. Open the conversation with the business you want to unsubscribe from.
3. In the conversation menu, tap Unsubscribe.
   • The “Unsubscribe” option might also appear at the bottom of the conversation.
4. Select why you want to unsubscribe from that sender.
   • For RCS for Business conversations, this information is shared only as aggregated statistics with the carrier and the sender.
   • If you select “Spam,” you get the option to report the sender.
     • Learn how to block senders and report spam in Google Messages.
5. To unsubscribe from that sender, tap Unsubscribe or Unsubscribe & report.

Tips:

• To completely block any messages from the sender, from the menu, select "Block & report spam.”
• To subscribe again, in the conversation with the business, tap Subscribe.

Re-subscribe to a business

1. Open Google Messages .
2. Open the conversation with the business you want to subscribe to again.
3. In the conversation menu, tap Subscribe.
   • The “Subscribe” option might also appear at the bottom of the conversation.

Related resources

• Block senders & report spam in Google Messages