I need help fixing my shipping information in Merchant Center

This guided troubleshooter can help you resolve specific shipping-related issues.

How do you provide your shipping information to Google?In Merchant CenterIn the Google & YouTube app on Shopify

What do you need help with?Item-level warning for "Missing value [shipping]"Item-level disapproval for "Missing value [shipping]"Account-level warning for "Inaccurate shipping costs (due to inconsistent shipping costs between the feed and the landing page)"Account-level disapproval for "Inaccurate shipping costs (due to inconsistent shipping costs between the feed and the landing page)"Calculation issue: “My shipping cost/speed is incorrectly calculated”I have questions about setting up shipping labelsI don’t see the shipping information I've provided in Merchant Center on the shipping coverage graph

Is the warning associated with any of the above listed countries?YesNo

Is the disapproval associated with any of the above listed countries?YesNo

Is the shipping information on your landing page matching the information Shipping Preview Tool?YesNo

Have you requested for an account review already in the past and it didn't pass?YesNo

Are you using the "carrier-calculated" setting at the account level? YesNo

Are you setting shipping policies at both account level and item level?YesNo

Do you set up your shipping settings at the account level?YesNo

Are you using the correct text formatting to set up shipping for each item?YesNot sureNo

Are you using "Advanced table > Weight" or "Carrier-calculated" setting?YesNo

Do you use the delivery area sub-attribute for each item?YesNo

Do you set up shipping at both account level and item level?YesNo

Do you have a minimum order value set at the account level?YesNo

What do you need help with?I have a missing shipping issueShipping mismatch account/item issue

Is your shipping setting on the Google & YouTube app set to “Auto”?YesNo

I need help fixing my shipping information in Merchant Center

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