If you believe that a Google Customer Reviews participant is in violation of one of the policies below, let us know by filling in the Google Customer Reviews report violation form so that we can investigate.
Participant claims
Your content should be truthful, accurate and up to date every time that it is shown to users.
Claims include, but are not limited to, competitive claims, superlatives, offers, discounts and pricing. This policy also covers unverified offers and claims that are either scientifically impossible or otherwise misleading to users.
- All participant claims must be factually supportable
- Any pricing information must comply with local regulations concerning inclusion of tax, delivery and other applicable charges
Conflict of interest
Participants may not offer customers incentives of any kind (including money, gift cards or discounts) in exchange for reviews or survey responses. Furthermore, participants must not selectively solicit positive reviews or discourage negative ones in connection with Google Customer Reviews.