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Why this issue is happening
One or more of the images associated with your product has poor image quality. This means that your images don’t meet these minimum requirements:
- Non-apparel images should be at least 100 pixels by 100 pixels. Apparel images should be at least 250 pixels by 250 pixels.
- No image should be larger than 64 megapixels and no image file should be larger than 16MB.
- Images shouldn’t have distracting elements like watermarks or dark backgrounds.
As a result, this product may be prevented from showing in ads and free listings until the image quality improves. Learn more about image guidelines.
High image quality correlates strongly with user engagement and clicks. To resolve this issue, improve your image quality. You'll provide a better experience for the users who view your product and may increase performance of your ads and free listings.
How to fix your issue
Update your products with higher-quality images.
Fix products one by one directly in Merchant Center
Go to Products in Merchant Center, then select the Needs attention tab.
Use the filter icon
above the table to view products with:
“Issue title” = Low image quality [image_link]
Click the title of the product you want to fix, then click Edit product.
Update this product with higher-quality images.
Select Save.
Fix multiple products at once
Go to Products in Merchant Center, then select the Needs attention tab.
Use the filter icon
above the table to view products with:
“Issue title” = Low image quality [image_link]
Select the download icon
to download a list (.csv) of all affected products for all issues or this particular issue.
Cross-reference the downloaded list with your uploaded product data, and make sure that each affected product has images that meet our size requirements and don’t have elements that distract from the product, like watermarks or dark background colors.
Reupload your corrected product data to Merchant Center using your chosen upload method.
Next steps
After making the requested changes, check that you've fixed the issue by making sure it's no longer listed on the "Needs attention" page.
Keep in mind: It may take some time for your change to be reflected on the "Needs attention" page.