Your member rate for delivery or carrier-calculated delivery will not be applied if your Merchant Center settings are missing either a loyalty programme or loyalty tier label.
On this page
How to fix your issue
This issue occurs when you submit a loyalty programme label [loyalty_program_label] and loyalty tier label [loyalty_tier_label] within the carrier delivery [carrier_shipping] or delivery [shipping] attribute, but the corresponding loyalty programme configured in Merchant Center is incomplete.
- Go to the loyalty programme under Marketing in the navigation menu.
- Ensure that your loyalty programme setup contains a loyalty programme label.
- Verify if your loyalty programme setup contains a tier label.
Note: For example, if you submit a member rate with the loyalty programme label
[loyalty_program_label] set to 'platinum' and loyalty tier label [loyalty_tier_label] set to 'expresship', those exact labels must be created within your Merchant Center settings.Fix multiple products at once
- Go to Products in Merchant Center, then select the Needs attention tab.
- Use the filter icon above the table to find all products affected by your issue.
- Select the download icon to download a list (.csv) of all affected products for all issues or this particular issue.
- Cross-reference the downloaded list with your uploaded product data. Ensure that your loyalty programme and loyalty tier setups in Merchant Center are complete and contain a programme label and tier label. Learn more about how to add details of your loyalty programme.
- Re-upload your corrected product data to Merchant Center using your chosen upload method.
Next steps
- After making the requested changes, check that you've fixed the issue by making sure that the issue is no longer listed on the 'Needs attention' page.
Bear in mind: It may take 24–72 hours for your changes to be reflected on the 'Needs attention' page.