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Why this issue is happening
If you've marked an offer as eligible for loyalty delivery using the loyalty programme [loyalty_program] attribute, but you've also attempted to set a loyalty override in the delivery [shipping] attribute (using the loyalty programme tier [loyalty_program_tier] and loyalty programme label [loyalty_program_label] sub-attributes), a setup conflict will be detected.
When this conflict occurs, the loyalty delivery rate submitted in the delivery [shipping] attribute will overwrite the delivery rate applied via the loyalty programme [loyalty_program] delivery label [shipping_label] sub-attribute. To ensure that your delivery rates are applied accurately, you must resolve this conflict by using the steps below.
How to fix your issue
To resolve this conflict and apply loyalty delivery rates correctly to a product for your loyalty tier, choose one of the following two options:
- Option 1: Include the delivery
[shipping]sub-attribute in your loyalty programme[loyalty_program]attribute. - Option 2: Include the loyalty programme label
[loyalty_program_label]and loyalty programme tier[loyalty_program_tier]sub-attributes in your delivery[shipping]attribute.
Fix multiple products at once
- Go to Products in your Merchant Center, then select the Needs attention tab.
- Use the filter icon
above the table to find all products affected by your issue.
- Select the download icon
to download a list (.csv) of all affected products for all issues or this particular issue.
- Check your product data for those products (using the ID). Ensure that you are not defining the loyalty rate in both attributes at the same time. Either remove the conflicting delivery label
[shipping_label]from your loyalty programme[loyalty_program]attribute, or remove the loyalty programme label[loyalty_program_label]and loyalty programme tier[loyalty_program_tier]sub-attributes from your delivery[shipping]attribute. - Re-upload your corrected product data to Merchant Center using your chosen upload method.
Resubmit your product data
After you've updated your product data, resubmit it using one of these methods:
- Upload the data source
- Submit through the Merchant API
Next steps
After making the requested changes, check that you've fixed the issue by making sure that the issue is no longer listed on the 'Needs attention' page.
Bear in mind: Your change may take 24–72 hours to be reflected on the Needs attention page.