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Why this issue is happening
If you’ve marked an offer as eligible for loyalty shipping using the loyalty program [loyalty_program] attribute, but you've also attempted to set a loyalty override in the shipping [shipping] attribute (using the loyalty program tier [loyalty_program_tier] and loyalty program label [loyalty_program_label] sub-attributes), a setup conflict is detected.
When this conflict occurs, the loyalty shipping rate submitted in the shipping [shipping] attribute will overwrite the shipping rate applied via the loyalty program [loyalty_program] shipping label [shipping_label] sub-attribute. To ensure your shipping rates are applied accurately, you must resolve this conflict by using the steps below.
How to fix your issue
To resolve this conflict and apply loyalty shipping rates correctly to a product for your loyalty tier, choose one of the following two options:
- Option 1: Include the shipping
[shipping]sub-attribute in your loyalty program[loyalty_program]attribute. - Option 2: Include the loyalty program label
[loyalty_program_label]and loyalty program tier[loyalty_program_tier]sub-attributes in your shipping[shipping]attribute.
Fix multiple products at once
- Go to Products in your Merchant Center, then select the Needs attention tab.
- Use the filter icon
above the table to find all products affected by your issue.
- Select the download icon
to download a list (.csv) of all affected products for all issues or this particular issue.
- Check your product data for those products (using the ID). Ensure that you are not defining the loyalty rate in both attributes at the same time. Either remove the conflicting shipping label
[shipping_label]from your loyalty program[loyalty_program]attribute, or remove the loyalty program label[loyalty_program_label]and loyalty program tier[loyalty_program_tier]sub-attributes from your shipping[shipping]attribute. - Reupload your corrected product data to Merchant Center using your chosen upload method.
Resubmit your product data
After you’ve updated your product data, resubmit it using one of these methods:
- Upload the data source
- Submit through the Merchant API
Next steps
After making the requested changes, check that you’ve fixed the issue by making sure the issue is no longer listed on the “Needs attention” page.
Keep in mind: Your change may take 24–72 hours to reflect on the “Needs attention” page.