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Why this issue is happening
For one or more products, your returns [returns] attribute contains multiple entries with the same combination of country, item condition, method and outcome. Because of this duplicate information, the affected offer has been disapproved.
How to fix your issue
Review your returns [returns] attribute to make sure that each combination of sub-attribute conditions is unique. You must submit unique combinations of the country [country], item condition [item_condition], method [method] and outcome [outcome] sub-attributes.
Fix multiple products at once
- Navigate to Products in the Merchant Center, then select the Needs attention tab.
- Use the filter icon
above the table to find all products affected by your issue.
- Select the download icon
to download a list (.csv) of all affected products for all issues or this particular issue.
- Cross-reference the downloaded list with your uploaded product data, and make sure that each affected product has unique combination sub-attribute conditions for the returns
[returns]attribute. - Re-upload your corrected product data to the Merchant Centre using your chosen upload method.
Next steps
After making the requested changes, check that you've fixed the issue by making sure that it's no longer listed on the 'Needs attention' page.
Bear in mind: It may take some time for your change to be reflected on the 'Needs attention' page.