Only one restocking fee type is allowed per returns attribute
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Why this issue is happening
Your returns [returns] attribute contains both the restocking fee [restocking_fee] and restocking percentage fee [restocking_percentage_fee] sub-attributes for a single policy.
How to fix your issue
To fix this issue, make sure that only one type of restocking fee is provided per returns policy entry within the returns [returns] attribute. You can include either restocking fee [restocking_fee] or restocking percentage fee [restocking_percentage_fee] in your returns [returns] attribute.
Fix multiple products at once
- Navigate to Products in the Merchant Center, then select the Needs attention tab.
- Use the filter icon
above the table to find all products affected by your issue.
- Select the download icon
to download a list (.csv) of all affected products for all issues or this particular issue.
- Cross-reference the downloaded list with your uploaded product data, and make sure that you include either restocking fee
[restocking_fee]or restocking percentage fee[restocking_percentage_fee]in your returns[returns]attribute. - Re-upload your corrected product data to the Merchant Centre using your chosen upload method.
Next steps
After making the requested changes, check that you've fixed the issue by making sure that it's no longer listed on the 'Needs attention' page.
Bear in mind: It may take some time for your change to be reflected on the 'Needs attention' page.