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Why this issue is happening
For one or more products, the returns [returns] attribute has been disapproved because it contains conflicting information. This happens when contradictory sub-attributes are submitted together.
For example, a conflict arises if a 'no returns' or 'lifetime returns' policy specifies a return window (such as submitting window_type = LIFETIME alongside window_days = 30). Similarly, this issue will trigger if a 'no returns' policy includes restocking or delivery fees.
How to fix your issue
Review your returns [returns] attribute to ensure that you are submitting the correct, non-conflicting values for each sub-attribute that you include.
- Make sure that 'no returns' or 'lifetime returns' policies do not have a specified return window.
- Make sure that 'no returns' policies do not include restocking or delivery fees.
- If you don't need to provide optional sub-attributes for some products, you can simply leave the corresponding sub-attribute value blank.
Fix multiple products at once
- Navigate to Products in Merchant Center, then select the Needs attention tab.
- Use the filter icon
above the table to find all products affected by your issue.
- Select the download icon
to download a list (.csv) of all affected products for all issues or this particular issue.
- Cross-reference the downloaded list with your uploaded product data and make sure that each affected product has a valid value for the returns
[returns]attribute without conflicting sub-attributes. - Re-upload your corrected product data to Merchant Center using your chosen upload method.
Next steps
After making the requested changes, check that you've fixed the issue by making sure that it's no longer listed on the 'Needs attention' page.
Bear in mind: It may take some time for your change to be reflected on the 'Needs attention' page.