[loyalty_program_tier] specified in your loyalty programme settingsThe article talks about how to resolve errors when a loyalty tier in your product data doesn't match your account settings. You'll learn how to verify your configured loyalty tiers and update the loyalty programme tier [loyalty_program_tier] sub-attribute in your delivery settings. This ensures that your loyalty-based delivery benefits are applied correctly and displayed to customers.
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Why this issue is happening
Google identified that the loyalty programme tier [loyalty_program_tier] does not correspond to any loyalty programmes configured for your account. The loyalty programme tier [loyalty_program_tier] sub-attribute allows you to specify differentiated delivery options for members of your loyalty programme. To match these delivery options to your loyalty programme, make sure that the loyalty programme tier in your loyalty programme settings matches the loyalty programme tier [loyalty_program_tier] sub-attribute in your delivery [shipping] or carrier delivery [carrier_shipping] attribute.
How to fix your issue
To fix this issue, review your configured loyalty programmes and ensure that you have configured a loyalty programme with a loyalty programme tier which matches the loyalty programme tier [loyalty_program_tier] sub-attribute in your delivery [shipping] or carrier delivery [carrier_shipping] attributes. Alternatively, adjust the loyalty programme tier [loyalty_program_tier] specified in your delivery [shipping] or carrier delivery [carrier_shipping] attributes to match the loyalty programme tier in your configured loyalty programmes.
Fix multiple products at once
- Navigate to Products in your Merchant Center, then select the Needs attention tab.
- Use the filter icon
above the table to find all products affected by your issue.
- Select the download icon
to download a list (.csv) of all affected products for all issues or this particular issue.
-
Cross-reference the downloaded list with your uploaded product data, and enter a matching loyalty programme tier
[loyalty_program_tier]sub-attribute corresponding to your configured loyalty programme. - Re-upload your corrected product data to Merchant Center using your chosen upload method.
Next steps
After making the requested changes, check that you've fixed the issue by making sure that the issue is no longer listed on the 'Needs attention' page.