[loyalty_program_tier] specified in your loyalty program settingsThe article talks about how to resolve errors when a loyalty tier in your product data doesn’t match your account settings. You’ll learn how to verify your configured loyalty tiers and update the loyalty program tier [loyalty_program_tier] sub-attribute in your shipping settings. This ensures your loyalty-based shipping benefits are correctly applied and displayed to customers.
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Why this issue is happening
Google identified that the loyalty program tier [loyalty_program_tier] does not correspond to any loyalty programs configured for your account. The loyalty program tier [loyalty_program_tier] sub-attribute allows you to specify differentiated shipping options for members of your loyalty program. To match these shipping options to your loyalty program, make sure that the loyalty program tier in your loyalty program settings matches the loyalty program tier [loyalty_program_tier] sub-attribute in your shipping [shipping] or carrier shipping [carrier_shipping] attribute.
How to fix your issue
To fix this issue, review your configured loyalty programs and ensure that you have configured a loyalty program with a loyalty program tier which matches the loyalty program tier [loyalty_program_tier] sub-attribute in your shipping [shipping] or carrier shipping [carrier_shipping] attributes. Alternatively, adjust the loyalty program tier [loyalty_program_tier] specified in your shipping [shipping] or carrier shipping [carrier_shipping] attributes to match the loyalty program tier in your configured loyalty programs.
Fix multiple products at once
- Navigate to Products in your Merchant Center, then select the Needs attention tab.
- Use the filter icon
above the table to find all products affected by your issue.
- Select the download icon
to download a list (.csv) of all affected products for all issues or this particular issue.
-
Cross reference the downloaded list with your uploaded product data, and enter a matching loyalty program tier
[loyalty_program_tier]sub-attribute corresponding to your configured loyalty program. - Reupload your corrected product data to Merchant Center using your chosen upload method.
Next steps
After making the requested changes, check that you’ve fixed the issue by making sure the issue is no longer listed on the “Needs attention” page.