The article talks about how to resolve errors caused by a mismatch between the country in your delivery attributes and your loyalty programme settings. You'll learn how to verify your loyalty programme configuration, update the country sub-attributes in your product data and ensure that your loyalty-based delivery benefits are applied correctly and displayed to customers.
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Why this issue is happening
Google identified that the country [country] sub-attribute in your delivery [shipping] or carrier delivery [carrier_shipping] attribute(s) does not match the country configured in your loyalty programme settings. The loyalty programme sub-attributes allow you to specify differentiated delivery options for members of your loyalty programme. The country sub-attribute to be matched to your loyalty programme label [loyalty_program_label] and loyalty programme tier [loyalty_program_tier].
To match these delivery options to your loyalty programme, make sure that you have configured a loyalty programme for the country specified in your delivery [shipping] or carrier delivery [carrier_shipping] attribute.
Note: Loyalty programmes support a single country per Merchant Center account. If you have loyalty programmes operating in multiple countries, you will need to set up a separate Merchant Center account.
How to fix your issue
To fix this issue, review your configured loyalty programmes and ensure that you have configured a loyalty programme for the country specified in your delivery [shipping] or carrier delivery [carrier_shipping] attributes. Alternatively, adjust the country specified in your delivery [shipping] or carrier delivery [carrier_shipping] attribute(s) to match the country in your configured loyalty programmes.
Fix multiple products at once
- Navigate to Products in your Merchant Center, then select the Needs attention tab.
- Use the filter icon
above the table to find all products affected by your issue.
- Select the download icon
to download a list (.csv) of all affected products for all issues or this particular issue.
- Cross-reference the downloaded list with your uploaded product data, and enter a matching country
[country]sub-attribute corresponding to your configured loyalty programme. Alternatively, if you've already enabled the loyalty programme add-on and selected a country other than the country specified in your delivery[shipping]or carrier delivery[carrier_shipping]attribute, you will need to remove the loyalty programme add-on and re-enable it for the chosen country. - Re-upload your corrected product data to Merchant Center using your chosen upload method.
Next steps
After making the requested changes, check that you've fixed the issue by making sure that the issue is no longer listed on the 'Needs attention' page.