On this page
- Why this issue is happening
- Incorrect loyalty tier label
- Incorrect loyalty programme label
- Next steps
Why this issue is happening
This issue occurs when the tier label [tier_label] or programme label [program_label] within your loyalty programme [loyalty program] attribute in the feed doesn't match the label in the loyalty programme setup page in your Merchant Center account.
Here's what might be happening:
- Case-sensitive mismatch: Your loyalty tier
[tier_label]or programme label[program_label]in your feed is using a different case from what's in your Merchant Center account loyalty programme settings.- For example, you might have 'Loyalty_First' in your feed and 'loyalty_first' in your loyalty programme settings.
- Label mismatch: You're using a different name for your loyalty tier label
[tier_label]or programme label[program_label]in your feed from in your Merchant Center account loyalty programme settings.
This error won't result in your products being disapproved. However, the loyalty programme [loyalty program] attribute won't be used. In effect, member prices, member delivery and other loyalty benefits specified in the loyalty programme [loyalty program] attribute won't be applied to your free listings or ads.
How to fix your issue
Incorrect loyalty tier label
[tier_label] in your product feed must correspond exactly with the labels configured in your Google Merchant Center account.Fix multiple products at once
Go to Products in Merchant Center, then select the Needs attention tab.
Use the filter icon
above the table to find all products affected by your issue.
Select the download icon
to download a list (.csv) of all affected products for all issues or this particular issue.
Cross-reference the downloaded list with your uploaded product data, and make sure that the value submitted for the tier label
[tier_label] in feed matches exactly, including case sensitivity.
Re-upload your corrected product data to Merchant Center using your chosen upload method.
Incorrect loyalty programme label
[program_label] in your product feed must correspond exactly with the labels configured in your Google Merchant Center account.Fix multiple products at once
Go to Products in Merchant Center, then select the Needs attention tab.
Use the filter icon
above the table to find all products affected by your issue.
Select the download icon
to download a list (.csv) of all affected products for all issues or this particular issue.
Cross-reference the downloaded list with your uploaded product data, and make sure that the value submitted for the programme label
[program_label] in feed matches exactly, including case sensitivity.
Re-upload your corrected product data to Merchant Center using your chosen upload method.
Next steps
After making the requested changes, check that you've fixed the issue by making sure that it's no longer listed on the 'Needs attention' page.
Bear in mind that it may take some time for your change to be reflected on the 'Needs attention' page.